Interna komunikacija v podjetju X

diplomsko delo visokošolskega strokovnega študija

Anita Brovč (Author), Jože Florjančič (Mentor)

Abstract

V diplomskem delu smo raziskovali komunikacijo, natančneje interno komunikacijo v podjetju X. Osnovna namena diplomskega dela sta bila opredelitev teoretičnih pojmov komuniciranja in predstavitev interne komunikacije v podjetju. Diplomsko delo je razdeljeno na dva dela, teoretični in praktični del. V teoretičnem delu podrobneje opišemo proces komunikacije, načine komuniciranja, motnje pri komuniciranju in reševanje konfliktov ter vodenje in motiviranje. V praktičnem delu pa predstavimo ugotovitve ankete, ki smo jo izvedli v podjetju X na temo interna komunikacija. Za dobro komunikacijo na delovnem mestu je pomembno, da priznavamo drugim njihovo drugačnost. Vsi ljudje smo drugačni. Naše današnje mišljenje oblikujejo naše pretekle izkušnje in naše znanje, zato smo si v svojih dojemanjih različni. Kar najpomembneje pa je, da imamo vsi iz svojega vidika prav. V anketi smo postavili 17 vprašanj. Ugotovili smo, da se zaposleni med seboj zelo dobro razumejo. Odnosi so prijazni, strokovni in razumevajoči. Zaposleni gojijo veliko pripadnost podjetju. Svojemu vodstvu zaupajo, večinoma menijo, da jih vodstvo ceni, a vendar se občuti tudi kanček dvoma. Motivacijski dejavniki, ki jih podjetje trenutno uporablja, ne dosegajo želja zaposlenih. Za vsakodnevno medsebojno komunikacijo pretežno uporabljajo telefon in elektronsko pošto. Ti dve sredstvi sta v današnjem času najpogostejši. Kljub temu pa si zaposleni želijo več osebnih stikov v obliki srečanj. Če so druženja neformalne narave, so ljudje bolj sproščeni, lažje vzpostavljajo osebne stike in poznanstva. Vse to pa seveda lahko tudi pozitivno vpliva na interno komunikacijo. Zaposleni menijo, da so dovolj seznanjeni z dogajanjem v podjetju. Želijo si le več informacij o novostih in spremembah o poslovanju in odločitvah podjetja, kar pa nas ne čudi, glede na to, da smo v času gospodarske krize in vse skrbi za svojo prihodnost.

Keywords

komunikacija;interna komunikacija;motiviranje;

Data

Language:	Slovenian
Year of publishing:	2009
Source:	Kranj
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[A. Brovč]
UDC:	005.57
COBISS:	6697747
Views:	4439
Downloads:	887
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	INTERNAL. COMMUNICATION WITHIN THE COMPANY X
Secondary abstract:	In our diploma we researched communication, to be precise, internal communication in company X. The basic aim of this diploma was to define the theoretical concepts of communication and present internal communication in the company. Diploma has been divided into two parts, theoretical and practical. in theoretical part we describe the process of communication, ways of communication, disorders in communication and conflict resolutions, management and motivation more precisely. In practical part we present findings and results of the survey, which we made in company X, on theme of internal communication. For good business communication it is important to agree and recognize that we all are different. All people are different. The way how we think today is the result of our experiences and knowledge in the past, so that means we understand thing differently. But most of all, we are all right. In our survey we used 17 questions. We found out the co-workers go along very well. The relationships are kind, professional and understanding. They trust their management, they think the management appreciates them but it senses a little bit of doubt. The motivational factors the company is using are not satisfying employees and their needs. For every day communication they mostly use telephone and e-mail. These two communication tools are the most frequently used in modern times. But the employees want more personal contacts, like for example meetings. When meetings are informal, people are more relaxed and make new contacts easier. All of that can positively affect the internal communication. The employees think they should be more informed about company situation. They want more information about company innovations, changes and decisions. That doesn't surprise use, because we are in the time of financial crisis and everyone is worried about their future.
Secondary keywords:	communication;internal communication;motivation;management;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	61 f., [5] f. pril.
Keywords (UDC):	science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;management;menedžment;management operations;direction;postopki menedžmenta;usmeritev;
ID:	1011559