Informacijski sistem načrtovanja in vodenja storitev

specialistično delo

Robert Kolman (Author), Andrej Polajnar (Mentor), Borut Buchmeister (Co-mentor)

Abstract

Življenjski tempo nam nalaga neprestane in hitre spremembe tako v organizacijikakor v okolju, v katerem živimo. Tempo nam narekuje potrebe po čim hitrejšem pretoku informacij ter učinkovitejših in konkurenčnih proizvodnih sistemih. Glavni vir konkurenčnih prednosti predstavljajo podatki in informacije ter njihovo učinkovito obvladovanje in upravljanje. Zato igra dandanes informatika pomembno vlogo v sodobnih organizacijah in predstavlja enega od glavnih dejavnikov zagotavljanja konkurenčnih prednosti organizacije oziroma podjetja. V smislu zagotavljanja konkurenčnih prednosti podjetja je bilo potrebno analizirati, organizirati in urediti proces za načrtovanje in vodenje storitvene dejavnosti. Celoten proces je bilo potrebno opremiti z informacijskim sistemom ter izdelati uporabna navodila za rokovanje. Predhodnostanje informacijskega sistema je bilo nepopolno in zastarelo. Sistemza vodenje storitvene dejavnosti ni bil integriran v obstoječ informacijski sistem podjetja. Pri zasnovi izgradnje informacijskega sistema so bila uporabljena znanja proizvodnega menedžmenta, priprave in organizacije proizvodnje, študija dela ter druga potrebna znanja. Informacijski sistem vodenja storitev se je po uvedbi izkazal za učinkovitega predvsem v smislu izboljšanega pretoka informacij, nadzora nad sistemom, povečane storitvene učinkovitosti ter zmanjšanja stroškov. Iz navedenih rezultatov lahko z gotovostjo trdim, da je bila investicija v izgradnjo pravilna.

Keywords

sistem storitvene dejavnosti;informacijski sistemi;učinkovito obvladovanje in upravljanje;

Data

Language:	Slovenian
Year of publishing:	2010
Source:	Maribor
Typology:	2.10 - Specialist Thesis
Organization:	UM FS - Faculty of Mechanical Engineering
Publisher:	[R. Kolman]
UDC:	[659.2:004]:658.51
COBISS:	14302742
Views:	2457
Downloads:	136
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Information system service management
Secondary abstract:	The speed of life demands constant and fast changes in organisations and the surrounding we live in. This way of life dictates a rapid flow of information and an effective competitive production system. The main source of competitivepriorities represents data and information and the effective management and mastering of them. Therefore information science plays an important role in todayćs organisations and companies. To assure a constant competitive priority of the company it was of a great importance to analyze, organize and manage a process of planning and managing the public affair. The whole process needed a new information system and a useful manual how to handle it. The previous information system was incomplete and old. The system for leading the public service was not integrated into the existing system of the company. The information system was planned with the knowledge of production management, production organization and preparations, work studies and many others. After applying the information system for leading public services the main qualities of it are the following: a better flow of information, a control over the system, higher efficiency and lower expenses. On behalf of the result mentioned above I can assure that the investments into this information system were of the right decision.
Secondary keywords:	public services system;information technology;effective management and mastering;
URN:	URN:SI:UM:
Type (COBISS):	Specialist thesis
Thesis comment:	Univ. v Mariboru, Fak. za strojništvo
Pages:	IV, 137 str.
Keywords (UDC):	science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;computer science and technology;computing;data processing;računalniška znanost in tehnologija;računalništvo;obdelava podatkov;applied sciences;medicine;technology;uporabne znanosti;medicina;tehnika;communication and transport industries;accountancy;business management;public relations;komunikacije in transport;knjigovodstvo;poslovni menedžment;stiki z javnostjo;business management;administration;commercial organization;poslovni menedžment;administracija;komercialna organizacija;production engineering and planning;design;production management and control;inženiring in planiranje;menedžment in kontrola proizvodnje;
ID:	1011781