pregled literature
Daša Zagorjan (Author), Bernarda Djekić (Reviewer), Darja Thaler (Mentor)

Abstract

Uvod: Zdravstvena nega je oblika skrbstvenega dela. Skrb za bolne se začne z dovzetnostjo, pozornostjo in odzivnostjo. V urgentnih ambulantah se medicinske sestre vsakodnevno srečujejo z velikim številom pacientov, ki imajo različne poškodbe in bolezni. Medicinske sestre ob tem doživljajo krizne in stresne situacije, ki imajo lahko fizične in psihične posledice. Namen: Namen diplomskega dela je poudariti pomen supervizije pri soočanju, preprečevanju in razreševanju kriznih situacij v urgentni ambulanti; opredeliti krizno in stresno situacijo ter njune posledice; predstaviti urgentne ambulante ter njihovo specifičnost; predvsem pa predstaviti supervizijo ter možnosti za njeno vpeljavo v urgentne ambulante. Metode dela: V diplomskem delu je bila uporabljena deskriptivna metoda dela s pregledom literature. Literatura, ki je bila uporabljena, je iz obdobja od leta 2007 do 2017, zaradi pomembne vsebine so bili uporabljeni tudi starejši članki iz let 1999, 2004 in 2006. Iskanje literature je potekalo v podatkovnih bazah NCBI PubMed, SienceDirect in CINAHL ter s pomočjo vzajemne kataloške baze podatkov COBIB.SI. V pregledu literature je bilo uporabljenih 47 člankov. Razprava in sklep: Krizna situacija je neželen in nepričakovan dogodek, ki povzroči prekinitev normalnega delovnega procesa. Krizne situacije so zelo pogoste v urgentnih ambulantah. Tja so pripeljani nenadno oboleli ali poškodovani, ki zaradi spremenjenega zdravstvenega stanja lahko postanejo nasilni. V zdravstvu so nasilju najbolj izpostavljene medicinske sestre, ki delajo v urgentnih ambulantah. Kot posledici kriznih situacij se lahko pojavita stres in izgorelost. Za obvladovanje in preprečevanje stresa je pomembna supervizija. Gre za preventivno metodo za obvladovanje stresa in preprečevanje izgorelosti. Redna supervizija je pomembna za zdravje zaposlenih ter njihovo motivacijo. Naloga vodje je, da vpelje supervizijo v tim. Ugotovljeno je bilo, da se supervizija velikokrat ne izvaja zato, ker vodje nimajo dovolj znanja o pomenu supervizije. Pri soočanju s kriznimi situacijami je pomembno, da imajo medicinske sestre podporo. Pomembna je podpora tako s strani nadrejenih kot sodelavcev. Za učinkovito soočanje s kriznimi situacijami sta pomembna sodelovanje in zaupanje med sodelavci, saj brez tega ne morejo doseči učinkovitega timskega dela. Prav tako sta pri soočanju pomembna tudi nadzor in podpora s strani vodje zdravstvene nege. Podpora je lahko v čustveni, finančni ali pravni obliki. Če imajo medicinske sestre podporo, so bolj samozavestne in uspešne.

Keywords

diplomska dela;zdravstvena nega;medicinske sestre;stres;izgorelost;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL ZF - University College of Health Studies
Publisher: [D. Zagorjan]
UDC: 616-083
COBISS: 5381227 Link will open in a new window
Views: 1380
Downloads: 772
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Other data

Secondary language: English
Secondary title: ǂThe ǂrole of supervision in cooping with crisis situation in emergency department
Secondary abstract: Introduction: Nursing care is a form of care work. Care for the sick people begins with susceptibility, attention and reactivity. In emergency departments, nurses daily face a large number of patients with different injuries and illnesses. Nurses experience crisis and stress situations, which can have physical and psychological consequences for them. Purpose: The purpose of the bachelor thesis is to emphasize the importance of supervision in coping, preventing and resolving crisis situations in emergency departments; to define the crisis and stress situation and their consequences and also to present emergency department and their specificity; the most important to present supervision and possibilities for her introduction to emergency department. Methods: In bachelor thesis, a descriptive work method was used, with a review of the literature. Literature, that was used, was from period since 2007 to 2017, because of important content were also used older articles from 1999, 2004 and 2006. Search of literature was going in databases of NCBI PubMed, SienceDirect and CINAHL and with the help of the reciprocal catalogue database COBIB.SI. In the literature review was used 47 articles. Discussion and conclusion: Crisis situation is an unwanted and unexpected event that causes an interruption in the normal process. In emergency department crisis situations are very frequent. There are sick people or victims of severe traumas, that can become violent because of changed state of health. The most exposed to violence in health care are nurses, which works in emergency departments. The consequence of crisis situations is stress and burnout. Supervision is important for control and prevention of stress. It is a preventive method for managing stress and preventing burnout. Regular supervision is important for the health of employees and their motivation. The mission of the leader is that he takes care of supervision. It was found that supervision is often not carried out because managers do not have sufficient knowledge about the importance of supervision.: When dealing with crisis situations, it is important, that nurses have support from superiors and co-workers. For efficiently dealing with crisis situations the most important thing is cooperation and confidence between co-workers, because without it, they cannot achieve effective teamwork, however, it is also important that nurses have support from the head leader. Support can be in emotional, financial or legal form. If nurses have some kind of mentioned support, they are more confident and successful.
Secondary keywords: diploma theses;nursing care;nurses;stress;burnout;
Type (COBISS): Bachelor thesis/paper
Study programme: 0
Thesis comment: Dipl. delo (bolonjski študij), Univ. v Ljubljani, Zdravstvena fak., Oddelek za zdravstveno nego
Pages: 25 str.
ID: 10915221