(magistrsko delo)
Martina Krameršek (Author), Marija Ovsenik (Mentor)

Abstract

Teoretična izhodišča: Konflikt je nastala situacija med dvema ali več osebami, med katerimi je prišlo do nestrinjanja v mišljenju, dojemanju določene situacije. Konfliktne situacije povzročajo različne odzive pri vpletenih osebah, zato je pomembno pravilno reševanje konfliktov. Namen: Proučiti dojemanje, odziv, mišljenje zaposlenih o konfliktu in posledice konfliktov na počutje zaposlenih ter kakšen vpliv imajo konflikti na družinsko življenje zaposlenih. Raziskovalna metodologija: V raziskavi smo uporabili že uporabljen anketni vprašalnik, ki ga je razvil magister pedagoških znanosti g. Marko Iršič. Izvedli smo kvantitativno obdelavo podatkov. V raziskavo je bilo vključenih 112 oseb iz štirih različnih domov za starejše občane v območju savinjske regije. Rezultati: Glede na postavljene hipoteze smo prišli do sledečih zaključkov: konflikti ne vplivajo na družinsko življenje in prav tako nimajo vpliva na zdravstveno stanje zaposlenih v obravnavanih domovih za starejše občane. Ne obstajajo razlike v dojemanju, odzivanju, mišljenju o konfliktih glede na delovno dobo, obstajajo pa razlike v dojemanju, odzivanju in mišljenju o konfliktih glede na starost. Starejši (starostna skupina 51–60 let) zaposleni o konfliktih razmišljajo bolj negativno kot mlajši. Diskusija in zaključek: Zaposleni se na konflikt odzivajo različno, so potrti, brez energije, se razburijo. Mislijo, da imajo konflikti negativen vpliv, so škodljivi, nepotrebni, nekoristni in bi bilo bolje, da jih ne bi bilo. Dojemajo jih kot prenašanje napetosti in bolečine. Pogosto pa ne vedo, kako je prišlo do konflikta. Glede na negativno mišljenje o konfliktih bi bilo morda smiselno izobraževanje zaposlenih s področja konfliktov.

Keywords

medsebojni odnosi;komunikacija;iskanje rešitev;vloga vodje ob konfliktih;pomen mediacije;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UM FZV - Faculty of Health Sciences
Publisher: [M. Pesek]
UDC: 614.2:658.3(043.2)
COBISS: 2427044 Link will open in a new window
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Downloads: 116
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Other data

Secondary language: English
Secondary title: ǂThe ǂeffect of conflicts in the workplace on life quality - example of employees in the home of the elderly
Secondary abstract: Theoretical starting points: A conflict is a situation between two or more people (s), which disagreed in thinking, perceiving a particular situation. A conflict situations cause different responses by the involved persons, so it is important to properly resolve conflicts. Purpose: Examine the perceptions, responses, employees' opinion on the conflict and the consequences of conflicts on the feeling of the employees, and what impact the conflicts have on the family life of the employees. Research methodology: In the survey we used the already used questionnaire, developed by the master of pedagogical sciences, g. Marko Iršič. We performed quantitative data processing. The survey included 112 people from four different homes for the elderly people in the Savinjska region. Results: Based on hypotheses we have come up with the following conclusions Discussion and Conclusion: Conflicts do not affect family life and they also have no influence on the health status of employees in the home of retired people. There are no differences in perceptions, responses, opinions about conflicts with regard to their seniority. But there are differences in perceptions, responses and opinions about conflicts with regard to age. The elderly (age group 51-60 years) employees consider conflicts more negative than the younger ones. Discussion and Conclusion: The employees react to the conflict differently, they are depressed, without energy, they get upset. They think that conflicts have a negative impact, are harmful, unnecessary, useless, and it would be better they would not be. They perceive them as transmitting tension and pain. They often do not know how a conflict has occurred. Regarding the negative opinion on conflicts, it would be reasonable educating the employees about conflicts.
Secondary keywords: interpersonal relationships;communication;solution research;role of the leader at conflicts;the importance of mediation;Health personnel;Homes for the Aged;Workplace;Stress, physiological;Zdravstveno osebje;Domovi za starejše;Delovno okolje;Psihični stres;Communication;Komunikacija;
URN: URN:SI:UM:
Type (COBISS): Master's thesis/paper
Pages: VIII, 46 str., 11 str. pril.
ID: 10929489