Modeliranje poslovnih procesov v podjetju

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Language:	Slovenian
Year of publishing:	2010
Typology:	2.11 - Undergraduate Thesis
Organization:	FIŠ - Faculty of Information Studies
Publisher:	[E. Prijon]
UDC:	659.2
COBISS:	1024158785
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Secondary language:	English
Secondary abstract:	The thesis focuses on a model of process improvement with the method of tabular application development in a small production company which produces and sells medical gases and home care providing. The key process at hand has the patient communication centre, a »stressing« activity that we want to eliminate, and improve the business process by substituting the said activity with equally effective, cheaper and less stressing business process. We have achieved an improvement with the method of tabular application development, evaluation of activity effects and working process effects, improvement of the existing process, support by means of introducing corresponding information system and information communication technology. Through business processes reengineering we generated a new business process which shows significant improvements (after the business processes are renovated the operating costs decrease by 22 %).
Secondary keywords:	tabular application development;business process reengineering;information system;information communication technologies;modelling;data flow diagram;value added of a process;competitiveness;efficiency;small enterprise;patient contact;home care provider;call center;
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Fakulteta za informacijske študije v Novem mestu
Source comment:	Na ov.: Diplomska naloga : univerzitetnega študijskega programa prve stopnje;
Pages:	73 str.
ID:	10950471