Čustvena inteligenca študentov turizma

delo diplomskega projekta

Valentina Florjančič (Author), Sonja Sibila Lebe (Mentor), Simona Šarotar Žižek (Co-mentor)

Abstract

Zaradi vse večje konkurenčnosti na trgu je borba na trgu dela vedno večja, zato morajo vsi zaposleni doprinesti k uspešnosti in inovativnosti organizacije. Pri tem sta zaposlenim lahko v veliko pomoč visoka stopnja čustvene inteligence in sposobnost razumevanja čustev. Kapaciteta delovnih mest v turističnem sektorju se iz dneva v dan povečuje, saj se turizem vedno bolj razvija, ljudje pa vedno več potujejo ter imajo vedno večja pričakovanja, ki jih je potrebno zadovoljiti oz. preseči. Za doseganje uspeha v življenju je lahko čustvena inteligenca pomembnejša od razumske inteligence oz. IQ-ja. Spoznali bomo metode za merjenje čustvene inteligence in njen vpliv na zaposlitev nasploh in tudi v turizmu, ki ima zaradi narave dela zelo zahtevno delovno okolje. Zaradi vsakodnevnega stika z ljudmi v turističnem sektorju je razvitost čustvene inteligence še toliko pomembnejša. Tako lažje razumemo turistove občutke ter zadovoljimo njegove potrebe in pričakovanja. Študentje turizma se morajo kot bodoči delavci v turističnem sektorju zavedati pomembnosti čustvene razvitosti. S pomočjo ankete in Bar-Onovega vprašalnika bomo ugotovili in potrdili ali ovrgli hipotezi, ki smo ju zastavili: študentje turizma so čustveno inteligentni in študentje se ne zavedajo pomembnosti čustvene inteligence pri zaposlitvi. Na testu čustvene inteligence so se študentje dobro odrezali, saj so dosegli dobro povprečje in pokazali ozaveščenost o vplivu razvitosti čustvene inteligence na zaposlitev ter uspešno opravljanje nalog na delovnem mestu.

Keywords

čustva;inteligenca;čustvena inteligenca;inteligenčni kvocient;delovno okolje;turizem;

Data

Language:	Slovenian
Year of publishing:	2019
Typology:	2.11 - Undergraduate Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	[V. Florjančič]
UDC:	159.942:338.48
COBISS:	13434652
Views:	609
Downloads:	73
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Emotional intelligence in tourism students
Secondary abstract:	Due to increasing competitiveness on the market, the struggle on the labor market is increasing. Thus, all employees must contribute to the organization's success and innovation. High levels of emotional intelligence and the ability to understand emotions can greatly help employees. The capacity of jobs in the tourism sector is increasing day by day as tourism develops more and more and more people travel and have higher expectations that need to be met or exceeded. Emotional intelligence can be more important than intellectual intelligence or IQ, in order to achieve success in life. We will learn about methods for measuring emotional intelligence and its impact on employment in general, as well as in tourism, which has due to the nature of work very challenging work environment. Because of the daily contact with people in the tourism sector the development of emotional intelligence is very important. This makes it easier to understand tourists' feelings and meet their needs and expectations. Tourism students, as future workers in the tourism sector, need to be aware of the importance of emotional development. Using the survey and the Bar-On Questionnaire, we will identify and validate or refute the hypotheses we have set: tourism students are emotionally intelligent and students are not aware of the importance of emotional intelligence in employment. Students performed well on the emotional intelligence test, they achieved good average and showed awareness of the impact of emotional intelligence development on employment and successful completion of workplace tasks.
Secondary keywords:	emotional intelligence;IQ;emotions;work environment;tourism;
Type (COBISS):	Diploma project paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	29 str., 2 str. pril.
ID:	11207487