Secondary abstract: |
In this diploma project, the focus lays on the corporate social responsibility of the banks in Slovenia. In the first part, it was defined what the term corporate social responsibility is, how the organizations reported in annual reports about it, what socially responsible banks are and what kind of standards are there for the bank reports about corporate social responsibility.
In the second part of the diploma project it was examined, if the Slovenian banks report regularly about corporate social responsibility in their publicly accessible documents. This was examined with the review of the annual reports and Slovenian bank websites. Moreover, the social responsibility of each bank was described in brief, and it was found out that the banks report regularly about their socially responsible activities on their websites and, more thoroughly, in their annual reports.
In the second part of the research, a survey was made with the purpose of finding out, if, on average, the bank customers notice the socially responsible activities of their banks, and if they are satisfied with them. The results were presented in a graphical form. The findings showed that, on average, the customers of the Slovenian banks do notice the socially responsible activities of their banks or are at least slightly familiar with them. It is important to them that their bank advocates environmental and social problems, and they are satisfied with it when it comes to the social responsibility activities.
Corporate social responsibility is a broad term, and it is a lot more than just charity. More and more organizations are aware of their social responsibility and report about it as well. The bank, as the most important financial institution, is aware that its social responsibility activities are important because in that way, it can gain long-term trust of their customers, employees and wider community. |