Varnost pacientov skozi pogled zdravstvenega delavca

magistrsko delo Management v zdravstvu in socialnem varstvu

Sanja Radujko (Author), Matjaž Maletič (Mentor), Mateja Lorber (Mentor)

Abstract

Zdravstvena dejavnost je področje z visokim tveganjem zaradi neželenih dogodkov, ki nastanejo kot posledica procesa zdravljenja in ne bolezni. Ugotoviti smo želeli stanje na področju varnosti pacientov skozi poglede zdravstvenih delavcev v zdravstveni negi in njihovo videnje le-tega v okviru timskega dela, komunikacije, pogostosti nastanka in sporočanja napak, odnosa med nadrejenimi in podrejenimi in ne nazadnje odgovornosti do pacientov. Raziskava temelji na kvantitativni metodi dela. Izvedena je bila v dveh slovenskih bolnišnicah. Podatki so bili zbrani s strukturiranim AHRQ-vprašalnikom in lastnim delom vprašalnika. Vzorec je sestavljalo nekaj manj kot 400 medicinskih sester različne stopnje izobrazbe. Večina respondentov vidi vzrok za ogrožanje varnosti pacientov v sistemu dela in ne v zdravstvenem osebju. Dobra četrtina anketiranih zdravstvenih delavcev je navedla, da je že kdaj naredila napako v škodo pacientu, kar so tudi priznali in zaradi tega bili šikanirani. Velika večina anketiranih zdarvstvenih delavcev meni, da je storjenih več napak, kot se jih dejansko prizna. Kultura varnosti pacientov je kompleksen pojav, ki ne nastane čez noč, a moramo ozavestiti dejstvo, da lahko preprečimo marsikatero zdravstveno napako. Ugotovili smo, da je stanje varnosti pacientov ocenjeno s povprečno oceno 3,6, kar je nekje med sprejemljivo in zelo dobro, kar pa ne pomeni, da ne moremo stremeti k še boljšemu rezultatu.

Keywords

varnost pacientov;odgovornost za napake;kakovost v zdravstvu;

Data

Language:	Slovenian
Year of publishing:	2019
Typology:	2.09 - Master's Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[S. Radujko]
UDC:	614.2
COBISS:	8149523
Views:	1039
Downloads:	225
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Patient safety from the perspective of the health care workers
Secondary abstract:	A health care is a high-risk area due to adverse events resulting from the healing process rather than the disease itself. The purpose of this master thesis is to examine the area of patient safety from the perspective of the healthcare professionals by means of the following elements: teamwork, communication, frequency of occurrence and reporting of errors, relationship between superiors and subordinates as well as responsibility to patients. The study uses quantitative research methods to collect and analyze the data. It was performed in the two slovenian hospital. Data were collected through a structured AHRQ questionnaire and through personally developed part of the questionnaire. The sample consisted of just under 400 nurses of varying degrees. The majority of the respondents consider the cause for patient safety in the work system rather than in the healthcare staff. More than a quarter of the surveyed health workers stated that they had ever made a mistake to the detriment of the patient, which they also admitted and were because of that slightly more chicaned.The vast majority of health professionals believe that more mistakes are made than are actually acknowledged. A patient safety culture is a complex phenomenon that does not occur overnight, but we need to be aware of the fact that we can prevent many health errors. We have found that the patient's safety status is rated at an average score of 3.6, which is somewhere between acceptable and very good; nevertheless this does not mean that we cannot strive for a better result.
Secondary keywords:	Patient safety;liability for mistakes;quality in healthcare;mistakes in healthcare;reporting of security incidents;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	137 str.
ID:	11259419