Ljubljana residents' knowledge of and satisfaction with private security guards' work

Lavra Horvat (Author), Matevž Bren (Author), Andrej Sotlar (Author)

Abstract

Purpose: The purpose of the paper was to present out how Ljubljana residents know, understand and evaluate the work of private security guards. Design/Methods/Approach: A survey by internet and telephone was conducted among Ljubljana residents. The sample included residents between 18 and 75 years of age. A combined weights method was used in order to assure the representativeness of the sample by gender and age. Findings: Residents of Ljubljana are satisfied with the work performed by private security guards. Residents’ satisfaction mainly depends on their trust in security guards’ work, the help and assistance provided by security guards, security guards’ attitude towards residents and residents’ experience with security guards’ work. Residents assess their work as stressful and dangerous, however, they still believe that security guards lack education and professionalism, which is a finding, common to many other studies. Research Limitations / Implications: The survey is limited to the Ljubljana area, so a similar survey should be carried out nationwide. Practical Implications: Findings could be used by private security companies to plan adequate processes of training, professional socialisation and public relations strategies, thus increasing the degree of security guards’ professionalism. In turn, the improved professionalism would contribute greatly to a more positive assessment of security guards by residents. Originality/Value: In Slovenia, this kind of survey was conducted for the first time among the general population, as so far similar surveys have been carried out mainly among the student population.

Keywords

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Data

Language:	English
Year of publishing:	2019
Typology:	1.01 - Original Scientific Article
Organization:	UM FVV - Faculty of Criminal Justice
UDC:	351.746.2(497.4)
COBISS:	3838954
ISSN:	1580-0253
Parent publication:	Varstvoslovje
Views:	470
Downloads:	29
Average score:	0 (0 votes)
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Other data

Secondary language:	Slovenian
Secondary title:	Poznavanje dela zasebnih varnostnikov in zadovoljstvo z njihovim delom med prebivalci Ljubljane
Secondary abstract:	Namen prispevka: Namen prispevka je raziskati, kako prebivalci Ljubljane poznajo, razumejo in ocenjujejo delo zasebnih varnostnikov. Metode: Med prebivalci Ljubljane je bila izvedena anketa po spletu in telefonu. V vzorec so bili vključeni prebivalci med 18. in 75. letom starosti. Reprezentativnost vzorca po spolu in starosti je bila zagotovljena z metodo kombiniranih uteži. Ugotovitve: Prebivalci Ljubljane so z delom, ki ga opravljajo zasebni varnostniki, zadovoljni. Na to najbolj vplivajo zaupanje v delo varnostnikov, pomoč varnostnikov, odnos varnostnikov do prebivalcev in izkušnje z delom varnostnikov. Prebivalci ocenjujejo delo varnostnikov kot stresno in nevarno, po drugi strani pa menijo, kar izhaja tudi iz podobnih raziskav, da varnostniki niso dovolj izobraženi in profesionalni. Omejitve/uporabnost raziskave Raziskava je omejena na območje Ljubljane, zato bi bilo koristno podobno raziskavo izvesti tudi na ravni celotne države. Praktična uporabnost: Zasebnovarnostna podjetja bi lahko na osnovi ugotovitev raziskave načrtovala ustrezne procese usposabljanja, profesionalne socializacije in strategije odnosov z javnostmi, s čimer bi prispevala k večji profesionalnosti zasebnih varnostnikov, ki bi v veliki meri pripomogla k pozitivnemu vrednotenju varnostnikov med prebivalci. Izvirnost/pomembnost prispevka: Avtorji so tovrstno raziskavo prvič v Sloveniji izvedli med splošno populacijo, saj so bile doslej podobne raziskave opravljene predvsem med študentsko populacijo.
Secondary keywords:	zasebni varnostniki;zadovoljstvo z delom;poznavanje;profesionalizem;prebivalci;Ljubljana;
Type (COBISS):	Scientific work
Pages:	str. 366-381
Volume:	ǂLetn. ǂ21
Issue:	ǂšt. ǂ4
Chronology:	2019
ID:	11519185