Uporaba koncepta vitkosti in 6 sigme za stalno izboljševanje kakovosti poslovnega procesa dostave v podjetju Pricepilot d. o. o.

diplomsko delo

Simon Čop (Author), Matjaž Maletič (Mentor)

Abstract

V današnjem času in na današnjem trgu se razmere zelo hitro spreminjajo. Število uporabnikov, ponudnikov, zahtev, konkurenčnosti in inovacij se na trgu iz dneva v dan povečuje, prostora za napake, zaostajanje in neodzivnost pa je vsak dan manj. Ti dejavniki se še zlasti kažejo na spletnem trgu oziroma na trgu spletnih rešitev in digitalizacije. Diplomsko delo obravnava vpeljavo stalnega izboljševanja v proces dostave v podjetju PricePilot, s čimer želimo podjetju omogočiti boljšo učinkovitost procesa, še nadaljnjo konkurenčnost na trgu in večje zadovoljstvo strank. Raziskava v delu je bila narejena iz strokovne literature, analize pa so zajemale tako interne, že zbrane podatke, kot tudi anketo zadovoljstva strank. V raziskavi smo uporabljali metodo stalnega izboljševanja Lean Six Sigma, s katero smo iskali težave, njihov izvor in možne rešitve v procesu dostave v podjetju PricePilot. Rezultati raziskave kažejo, da je ukrepanje v procesu dostave nujno in predvidene rešitve kažejo velik potencial pri izboljšanju tako učinkovitosti procesa kot tudi splošnega delovanja podjetja.

Keywords

6-sigma;

Data

Language:	Slovenian
Year of publishing:	2021
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[S. Čop]
UDC:	005.6
COBISS:	83431427
Views:	220
Downloads:	17
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Using the concept of lean six - sigma to continuously improve on business process quality of delivery at PricePilot d.o.o.
Secondary abstract:	In today's world and in today's market, the situation is changing very rapidly. The number of users, vendors, demands, competition, and innovations are increasing faster every day, and the margin for error, lagging behind, and inaction is shrinking. These factors are particularly evident in the online market, or the market of online solutions and digitalization. The thesis deals with the introduction of continuous improvement in the delivery process in the company PricePilot, with which we want to enable the company to achieve better process efficiency, further competitiveness in the market and greater customer satisfaction. The research in the thesis was carried out from the professional literature, whereby both internal, already collected data, as well as a customer satisfaction survey were included in the analysis. The research used the Lean Six Sigma method of continuous improvement, looking for problems, their origins and possible solutions in the delivery process at PricePilot. The results of the research show that action is needed in the delivery process and that the solutions considered have great potential to improve the efficiency of the process as well as the overall operation of the company.
Secondary keywords:	Kakovost izdelkov in storitev;Univerzitetna in visokošolska dela;
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	VI, 80 str.
ID:	12976138