Medkulturna komunikacija v storitvenem sektorju na primeru ZDA in Slovenije

magistrska naloga študijskega programa druge stopnje

Ajda Zorko (Author), Mateja Rek (Mentor)

Abstract

Nerešen konflikt v delovnem okolju je zaviralec komunikacije in vpliva na storilnost in uspešnost zaposlenih ter poslovni rezultat podjetja. Če k reševanju konflikta pristopimo ustrezno in s pravim načinom komunikacije poskrbimo, da do njega ne pride, ali pa ga omilimo, so posledice drugačnih mnenj lahko koristne za podjetje. Enako velja tudi za medkulturni konflikt; močno lahko otežuje komunikacijo med vodjami in podrejenimi v večkulturnem delovnem okolju, če se vodja ne zaveda kulturnega ozadja zaposlenih. V magistrski nalogi se osredotočamo na potek uspešne komunikacije med vodjami in zaposlenimi v medkulturnih podjetjih v ZDA in Sloveniji. Prvi del naloge je namenjen teoretični podlagi, v empiričnem delu pa primerjamo in interpretiramo rezultate fokusnih skupin, ki smo ju izvedli v storitvenih podjetjih v ZDA in Sloveniji. Ugotavljamo, da imajo sodelujoči v raziskavi podobne strategije komunikacije s tujci, saj poudarjajo predvsem potrpežljivost in pozitivnost pri komunikaciji in govorijo o pomenu znanja tujih jezikov. Vse to je podlaga za uspešno reševanje medkulturnih konfliktov, kar prispeva k dobri klimi v podjetju in uspešnemu poslovanju tega.

Keywords

kultura;komunikacija;vodenje;medkulturno vodenje;konflikt;

Data

Language:	Slovenian
Year of publishing:	2012
Typology:	2.09 - Master's Thesis
Organization:	FUDŠ - School of advanced social studies
Publisher:	[A. Zorko]
UDC:	316.722:316.77
COBISS:	1024494657
Views:	9
Downloads:	1
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary abstract:	Unresolved conflict in the workplace blocks communication and has impact on productivity, performance of employees and company’s operating results. If we approach the conflict properly and use suitable communication, to make sure that it does not occur or at least we mitigate it, the consequences from different views can be beneficial for the company. The same applies for intercultural conflict too. It can complicate communication between managers and associates in a multicultural work environment, if the manager is not aware of the cultural background of employees. Hence, in our thesis we focus on the successful communication between managers and employees in intercultural business in the U.S. and Slovenia. The first part of the thesis is bringing the theoretical background, whereas in the second, empirical part, we have compared and interpret the results of focus groups, which were performed in the service companies in the U.S. and Slovenia. The participators in our study have similar strategy of communication with foreigners; they mainly emphasize patience and positivity in communication, and talk about the importance of foreign language skills. This is also the basis for addressing conflicts between cultures efficiently, thereby it contributes to good organizational climate in the company and the good performance of it.
Secondary keywords:	culture;communication;leadership;intercultural leadership;conflict;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Fak. za upor. druž. študije v Novi Gorici
Pages:	74 str., [57] f. pril.
ID:	12994042