diplomsko delo
Polona Vrbanc (Author), Suzana Mlinar (Reviewer), Darja Thaler (Mentor)

Abstract

Uvod: Čustvena oziroma emocionalna inteligenca (EI) je sposobnost posameznika, da prepozna lastne občutke in občutke soljudi, pri tem pa se zna nanje ustrezno odzvati in jih obvladati. Predstavlja zmožnost za vživljanje, samozavest in obvladovanje čustev pri samem sebi in v odnosih z drugimi. Pri delu z ljudmi je razdeljena na dva dela. Prvi del je uporaba čustvene inteligence na osebni ravni; kako čustveno inteligenco razviti in jo uporabiti pri sebi. Drugi del se ukvarja z uporabo na medosebni ravni; kako biti učinkovitejši v odnosih z drugimi. Narava dela medicinske sestre od nje zahteva, da pri svojem delu vselej ostane profesionalna, empatična, organizirana in motivirana. Oskrba zahteva široko bazo negovalnega znanja in zmožnosti sprejemanja odločitev, ki neposredno vplivajo na pacienta in njegovo družino. Znanje in uporaba čustvene inteligence sta zato ključni sestavini dela medicinske sestre. Namen: Namen diplomskega dela je pridobiti vpogled v pomen čustvene inteligence pri delu medicinskih sester in ugotoviti, do kakšne mere je čustvena inteligenca pri medicinskih sestrah potrebna za uspešno in profesionalno opravljanje svojega dela. Metode dela: Uporabljena je bila deskriptivna metoda dela s sistematičnim pregledom literature, zbrane v bazah Academic Search Complete, CINAHL with full text, Google Scholar, MEDLINE, OpenAIRE, PsycINFO, PubMed. Uporabljena je bila literatura, mlajša od 5 let, iskana med oktobrom 2019 in februarjem 2020. Skupno je bilo uporabljenih 32 enot literature. Rezultati: V podrobnejšo analizo je bilo končno vključenih 7 izvirnih znanstvenih člankov v angleškem jeziku. Študije dokazujejo, da imajo medicinske sestre s sposobnostmi čustvene inteligence boljše vodstvene in organizacijske sposobnosti, doživljajo manj izgorelosti in stresa na delovnem mestu, boljši osebni in delovni uspeh ter lahko pacientu nudijo boljšo zdravstveno oskrbo. Razprava in zaključek: S pregledom literature so bile ugotovljene pomembne povezave med čustveno inteligenco in delom medicinske sestre. Dokazan je bil vpliv na organizacijske odločitve in delovno uspešnost, večje zadovoljstvo z delom, večjo delovno zavzetost, boljše odnose na delovnem mestu in lažje reševanje konfliktov, povezava s preprečevanjem izgorelosti in zmanjšanjem stresa na delovnem mestu, večjo varnostjo pacientov, učinkovitejšim sprejemanjem odločitev, obvladovanjem čustev v delovnem okolju in vpliv na kreativnost, motiviranost ter sposobnost motiviranja drugih. Ugotovljena je bila pomembnost vključitve čustvene inteligence v programe izobraževanja, ne le med šolanjem, pač pa tudi na delovnem mestu kot dodatno izobraževanje ter hkrati kriterij pri zaposlovanju in dodeljevanju delovnih nalog.

Keywords

diplomska dela;zdravstvena nega;čustvena inteligenca;medicinske sestre;delo;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL ZF - University College of Health Studies
Publisher: [P. Vrbanc]
UDC: 616-083
COBISS: 69370627 Link will open in a new window
Views: 562
Downloads: 138
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Other data

Secondary language: English
Secondary title: Meaning of emotional intelligence in nursing
Secondary abstract: Introduction: Emotional intelligence (EI) is the ability of an individual to recognize their own feelings and the feelings of others, while being able to react to them and manage them appropriately. It represents the ability to empathize, have self-confidence and manage emotions in oneself and in relationships with others. When working with people, it is divided into two parts. The first part is the use of emotional intelligence on a personal level; how to develop emotional intelligence and use it for yourself. The second part deals with interpersonal use; how to be more effective in relationships with others. The nature of nurse's work requires that she always remains professional, empathetic, organized and motivated in her or his work. Nursing care requires a broad base of nursing knowledge and decision-making skills that directly affect patients and their families. Knowledge and use of emotional intelligence are therefore key components of nurse’s work. Purpose: The purpose of the diploma thesis is to gain insight into the importance of emotional intelligence in the work of nurses and to determine the extent to which emotional intelligence in nursing is necessary for successful and professional performance of their work. Methods: A descriptive method of work was used with a systematic review of the literature collected in the following databases: Academic Search Complete, CINAHL with full text, Google Scholar, MEDLINE, OpenAIRE, PsycINFO, PubMed. I used literature which is younger than 5 years and searched between October 2019 and February 2020. A total of 32 units of literature were used. Results: In the final analysis 7 original scientific articles in English language were used. Studies show that nurses with emotional intelligence skills have better leadership and organizational skills, less burnout and stress in the workplace, better personal and work success and can provide better healthcare to the patient. Discussion and conclusion: A review of the literature showed important links between emotional intelligence and the work of a nurse. The impact on organizational decisions and job performance, greater job satisfaction, greater work commitment, better workplace relationships and easier conflict resolutions, link to burnout prevention and workplace stress reduction, greater patient safety, more effective decision making, managing emotions in the work environment and the impact on creativity, motivation and the ability to motivate others. The importance of including emotional intelligence in education programs, not only during schooling, but also in the workplace, as additional education, and at the same time a criterion in employment and assignment of work tasks, were identified.
Secondary keywords: diploma theses;nursing care;emotional intelligence;nurses;work;
Type (COBISS): Bachelor thesis/paper
Study programme: 0
Embargo end date (OpenAIRE): 1970-01-01
Thesis comment: Univ. v Ljubljani, Zdravstvena fak., Oddelek za zdravstveno nego
Pages: 26 str., [2] str. pril.
ID: 13099772