master's thesis
Urata Huruglica (Author), Erik Roka (Author), Matej Lahovnik (Mentor), Tomaž Kolar (Co-mentor)

Abstract

Customer experience management in banking industry in Kosovo

Keywords

Kosovo;banking;corporate culture;customer relationship;satisfaction;loyalty;research;analysis;

Data

Language: English
Year of publishing:
Source: Ljubljana
Typology: 2.09 - Master's Thesis
Organization: UL EF - Faculty of Economics
Publisher: [U. Huruglica
UDC: 366
COBISS: 65938435 Link will open in a new window
Views: 151
Downloads: 8
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Other data

Secondary language: Slovenian
Secondary title: Management porabnikove izkušnje v bančništvu na Kosovu
Secondary keywords: Kosovo;bančništvo;kultura podjetja;odnosi s strankami;zadovoljstvo;lojalnost;raziskave;analiza;
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. v Ljubljani, Ekonomska fak.
Pages: III, 87, 2 str.
ID: 13303391