Stochastic processes in postal operations

Abstract

In terms of a service activity, the goal of the post is to obtain the highest number of postal service users within a given time interval [t1, t2), as this is one of the benchmarks of its success. In addition to a rational distribution of postal units, which provides smooth operation of services, the quality of services is extremely important, including the speed and efficiency of services (user's satisfaction). The level of services obtained by an individual postal unit is defined in terms of time spent by the user in the post office and in terms of reliability - i.e. certainty of the user that the service s/he requires will be carried out in minimum time. The user wishes to spend as little time as possible for waiting in line. The windows at the post office counter thus represent special cases of a queuing system and can be treated as systems of mass service. The arrivals of customers to the post office are statistically distributed according to the Poisson's distribution. The problems of waiting in lines, which generally follow the stochastic principles, can be treated and analysed in various ways. One of the current possibilities is also the use of mass service, which is pointed out in this paper. The paper shows and analyses an actual case occurring at a postal unit.

Keywords

postal operations;waiting in line;stochastic processes;Markov's processes;mass service;

Data

Language:	Slovenian
Year of publishing:	2005
Typology:	1.01 - Original Scientific Article
Organization:	UM FL - Faculty of Logistics
UDC:	656.82:519.8
COBISS:	512020029
ISSN:	1854-3332
Views:	854
Downloads:	21
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary abstract:	In terms of a service activity, the goal of the post is to obtain the highest number of postal service users within a given time interval [t1, t2), as this is one of the benchmarks of its success. In addition to a rational distribution of postal units, which provides smooth operation of services, the quality of services is extremely important, including the speed and efficiency of services (user's satisfaction). The level of services obtained by an individual postal unit is defined in terms of time spent by the user in the post office and in terms of reliability - i.e. certainty of the user that the service s/he requires will be carried out in minimum time. The user wishes to spend as little time as possible for waiting in line. The windows at the post office counter thus represent special cases of a queuing system and can be treated as systems of mass service. The arrivals of customers to the post office are statistically distributed according to the Poisson's distribution. The problems of waiting in lines, which generally follow the stochastic principles, can be treated and analysed in various ways. One of the current possibilities is also the use of mass service, which is pointed out in this paper. The paper shows and analyses an actual case occurring at a postal unit.
Secondary keywords:	postal operations;waiting in line;stochastic processes;Markov's processes;mass service;
URN:	URN:SI:UM:
Pages:	11 str.
Volume:	ǂVol. ǂ1
Issue:	ǂiss. ǂ3
Chronology:	15-02-08
Keywords (UDC):	applied sciences;medicine;technology;uporabne znanosti;medicina;tehnika;communication and transport industries;accountancy;business management;public relations;komunikacije in transport;knjigovodstvo;poslovni menedžment;stiki z javnostjo;transport and postal services;traffic organization and control;transportne in poštne usluge;organizacija in kontrola prometa;postal services and administration;poštne službe in administracija;mathematics;natural sciences;naravoslovne vede;matematika;mathematics;matematika;operational research (or): mathematical theories and methods;operacijsko raziskovanje;
ID:	1435576