diplomsko delo
Maša Koštomaj (Author), Lan Umek (Mentor)

Abstract

Zadovoljstvo zaposlenih v veliki meri vpliva na uspešno poslovanje organizacije, ker so le zadovoljni zaposleni pri svojem delu lahko maksimalno uspešni in učinkoviti. Na centrih za socialno delo zato redno spremljajo in merijo zadovoljstvo svojih zaposlenih preko anketnih vprašalnikov in z letnimi razgovori. V teoretičnem delu diplomskega dela je širše predstavljeno zadovoljstvo zaposlenih ter merjenje zadovoljstva in povezava z motivacijo. V empiričnem delu pa so predstavljeni rezultati raziskave, na podlagi katere smo podali lastne predloge za izboljšanje zadovoljstva zaposlenih. Pred začetkom pisanja diplomskega dela smo si postavili dve hipotezi. Prva je bila zavrnjena, saj smo ugotovili, da je večina zaposlenih pri svojem delu zadovoljnih, ne pa zelo zadovoljnih, kot je predpostavljala hipoteza. Drugo hipotezo pa smo potrdili, saj smo s pomočjo t-testa ugotovili, da so zaposleni, ki imajo 10 let ali več delovne dobe na Centru za socialno delo Kamnik, bolj zadovoljni kot tisti, ki imajo do 10 let delovne dobe. Glavne ugotovitve po analizi rezultatov so, da so zaposleni na Centru za socialno delo Kamnik v veliki večini zadovoljni oziroma zelo zadovoljni pri svojem delu, prav tako ni noben izrazil nezadovoljstva. Ugotovili smo, da je epidemija COVID-19 z vsemi svojimi omejitvami vplivala na zmanjšanje zadovoljstva zaposlenih, največji problem pa še vedno predstavlja pomanjkanje kadra. Za povečanje oziroma ohranjanje trenutne stopnje zadovoljstva bo Center za socialno delo moral nadaljevati z rednim spremljanjem zadovoljstva in motiviranjem svojih zaposlenih, izboljšave pa so nujne tudi na kadrovskem področju. V kolikor ne bo prišlo do bistvenih sprememb, torej povečanja kadra, bi to lahko vplivalo na zmanjšanje trenutne stopnje zadovoljstva.

Keywords

zadovoljstvo zaposlenih;Center za socialno delo;dejavniki zadovoljstva;motivacija;merjenje;nezadovoljstvo zaposlenih;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL FU - Faculty of Administration
Publisher: [M. Koštomaj]
UDC: 331.101.32:364-3:061.1(497.4Kamnik)(043.2)
COBISS: 120190979 Link will open in a new window
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Downloads: 18
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Other data

Secondary language: English
Secondary title: Analysis of the employee satisfaction of the Social Security Centre Kamnik
Secondary abstract: Employee satisfaction greatly affects the successful operation of the organization, because only satisfied employees can be fully successful and efficient in their work. The Centres for Social Work therefore regularly monitor and measure the satisfaction of their employees through questionnaires and annual interviews. In the theoretical part of the thesis, employee satisfaction and dissatisfaction are more widely presented, as well as measuring satisfaction and connection with motivation. In the empirical part, the results of the research are presented, on the basis of which we made our own proposals for improving employee satisfaction. Before starting to write the thesis, we also set two hypotheses, one of which was confirmed and the other was rejected. The main findings after the analysis of the results are that the employees of the Kamnik Centres for Social Work are mostly satisfied or very satisfied with their work, and no one expressed dissatisfaction. We found that the COVID-19 epidemic, with all its limitations, had the effect of reducing employee satisfaction, but the biggest problem is still staff shortages. In order to increase or maintain the current level of satisfaction, the Centres for Social Work will have to continue with regular monitoring of satisfaction and motivation of its employees, but improvements in the human resource department are also necessary. If there are no significant changes, this is an increase in staff, this could reduce the current level of satisfaction.
Secondary keywords: employee satisfaction;Centre for social work;factors of employee satisfaction;motivation;measuring customer satisfaction;employee dissatisfaction;
Type (COBISS): Bachelor thesis/paper
Study programme: 1000530
Embargo end date (OpenAIRE): 1970-01-01
Thesis comment: Univ. v Ljubljani, Fak. za upravo
Pages: IX, 43 str.
ID: 16354525