diplomsko delo
Abstract
Zadovoljni člani društva predstavljajo kriterij za uspešno in učinkovito delovanje
društva. Zadovoljen član bo k društvu pripeljal in povabil tudi svoje prijatelje, kar
pomeni, da pomaga k rasti društva, medtem ko nezadovoljstvo pripelje do manjšega članstva, kar tudi
pripelje do slabše produktivnosti društva. Namen diplomskega dela pa je raziskati dejavnike, ki
imajo največji vpliv na zadovoljstvo članov, in s katerimi dejavniki so člani najbolj zadovoljni. S
tem pripomoči Klubu pri svojem delovanju. Cilj diplomskega dela je analizirati zadovoljstvo članov
Kluba logaških študentov, ugotoviti dejavnike, ki vplivajo na zadovoljstvo članov in na koncu Klubu
podati predloge za povečanje
le-tega.
V teoretičnem delu diplomskega dela so predstavljeni različni pojmi, kot sta društvo in študentski
klubi, ter pravna podlaga. Kasneje je predstavljeno tudi zadovoljstvo s storitvami v
društvu ter dejavniki zadovoljstva. V empiričnem delu pa so predstavljeni anketa in njeni
rezultati. V sklopu raziskave sem preučevala dve hipotezi in sicer hipoteza 1 je bila:
Člani Kluba logaških študentov so najmanj zadovoljni z javno podobo in hipoteza 2: Na
zadovljstvo najbolj vpliva kakovost dogodkov najmanj pa javna podoba.
Rezultati raziskave so pokazali, da so člani najbolj zadovoljni s kakovostjo dogodkov in z
vključenostjo v delovanje kluba, najmanj pa z javno podobo in vodstvom kluba. Pri preverjanju
hipotez smo ugotovili, da kakovost dogodkov najbolj vpliva na zadovoljstvo članov in so člani
najmanj zadovoljni z javno podobo kluba. Za zvišanje zadovoljstva članov bi klub moral največ
narediti na dejavnikih, kot so javna podoba, vodstvo kluba in vsebina dogodkov. Na splošno je bilo
ugotovljeno, da so člani z delovanjem kluba zadovoljni. Za slabše ocenjene rezultate smo podali
tudi predloge za izboljšave.
Keywords
člani;zadovoljstvo;društvo;dejavniki zadovoljstva;študentski klubi;študentje.;
Data
Language: |
Slovenian |
Year of publishing: |
2022 |
Typology: |
2.11 - Undergraduate Thesis |
Organization: |
UL FU - Faculty of Administration |
Publisher: |
[Z. Jereb] |
UDC: |
378.091.8(497.4Logatec)(043.2) |
COBISS: |
134407939
|
Views: |
92 |
Downloads: |
29 |
Average score: |
0 (0 votes) |
Metadata: |
|
Other data
Secondary language: |
English |
Secondary title: |
Analysis of the factors of member satisfaction with the functioning of the Students Slub of Logatec |
Secondary abstract: |
Satisfied members are a criterion for the successful and efficient functioning of the Association.
A satisfied member will bring and invite their friends to the association, which means thatthey
help the association to grow, while dissatisfaction leads to a lower membership, which also leads
to a lower productivity of the association. The aim of the thesis is to help the Logatec Students'
Club to find out the current state of the satisfaction factors of the members and to give them
suggestions to increase them by means of a satisfaction factor survey. The aim of the thesis is to
investigate the factors that have the greatest impact on member satisfaction.
In the theoretical part of the thesis, the different concepts such as association and student
clubs are presented, as well as the legal basis behind them. Later on, satisfaction
with the services and in the association itself is presented, as well as the factors of
satisfaction. In the empirical part, the survey and its results are presented. Through the survey I
wanted to find out which factors the club members are most and least satisfied with, as well as
their overall satisfaction with the club.
The results of the survey showed that members are most satisfied with the quality of events and
involvement in the club's activities, and least satisfied with the club's public image and
leadership. In testing the hypotheses, I found that the quality of events has the greatest impact
on member satisfaction, and members are least satisfied with the public image of the club. In order
to increase member satisfaction, the club would need to do the most work on factors such as public
image, club leadership and the content of events. Overall, it was found that members are satisfied
with the Club's performance. Suggestions for improvement were also made for the lower scores. |
Secondary keywords: |
members;satisfaction;association;satisfaction factors;student clubs;students; |
Type (COBISS): |
Bachelor thesis/paper |
Study programme: |
1000530 |
Embargo end date (OpenAIRE): |
1970-01-01 |
Thesis comment: |
Univ. v Ljubljani, Fak. za upravo |
Pages: |
IX, 38 str. |
ID: |
17034221 |