diplomsko delo
Nina Bajrić (Author), Suzana Mlinar (Reviewer), Darja Thaler (Mentor)

Abstract

Uvod: Vpliv medosebnih odnosov se kaže v komunikaciji znotraj zdravstvenega tima in v odnosu do pacientov. Pomembno je razumeti, kako določeno vedenje lahko spodbuja ali ovira kolegialnost ter sodelovanje na delovnem mestu, kar je ključno za učinkovito timsko delo. Vse to je usmerjeno k zagotavljanju najboljše možne oskrbe pacientom. Namen: Namen diplomskega dela je proučiti izide zdravstvene nege ali zdravljenja, na katere vplivajo medosebni odnosi zaposlenih v zdravstvenem timu, ki sodelujejo pri zdravljenju pacientov in doprinašajo k zdravljenju s svojimi lastnimi odločitvami. Naša pozornost je usmerjena na hospitalizirane paciente in raziskovanje vpliva kakovostnih in nekakovostnih medosebnih odnosov med zaposlenimi v zdravstvu, ki so neposredno povezani z njimi. Želimo ugotoviti, kako ti odnosi vplivajo na potek, trajanje in izide zdravljenja teh pacientov. Metode dela: V diplomskem delu smo uporabili deskriptivno metodo dela. Opravili smo sistematični pregled znanstvene in strokovne literature s področja zdravstvene nege, medicine in drugih zdravstvenih ved, medosebnih odnosov, komunikacije in izidov zdravljenja. Iskanje je potekalo v časovnem obdobju od aprila do avgusta 2023. Literatura je bila iskana v angleškem jeziku s ključnimi besedami healthcare workers AND teamwork AND cooperation AND quality of care AND patient safety, v podatkovnih bazah CINAHL (EBSCO), Medline (PubMed) in COBIB.SI. V analizo smo vključili 28 člankov, ki so bili ovrednoteni po štiristopenjski lestvici glede na moč dokazov. Rezultati: Izboljšanje izidov zdravljenja pacientov v bolnišnicah zahteva osredotočenost na izboljšanje medosebne komunikacije, odnosov in sodelovanja med zdravstvenimi delavci. S spodbujanjem učinkovite komunikacije in zmanjševanjem konfliktov lahko zdravstveni timi zagotavljajo boljšo oskrbo in pozitivne izkušnje pacientov. Dobri medosebni odnosi igrajo ključno vlogo pri uspehu skupin, vključno z zdravstvenimi timi, in vplivajo na varnost pacientov, zadovoljstvo pacientov, sprejemanje odločitev, vključevanje pacientov in izide zdravljenja. Sodelovanje in medpoklicno izobraževanje sta ključna za učinkovito timsko delo. Izzivi, kot so omejitve stroškov, varnost pacientov, konflikti in preobremenjenost, zahtevajo tesno sodelovanje med zdravstvenimi delavci za zagotavljanje visokokakovostne oskrbe. Pomembno je poudariti učinkovito komunikacijo in timsko delo, ki lahko pozitivno vplivata na izide zdravljenja pacientov, medtem ko lahko napeti odnosi ovirajo zdravstveno nego in ogrozijo izide zdravljenja. Razprava in zaključek: Izboljšanje izidov zdravljenja pacientov v bolnišnicah zahteva poudarek na izboljšanju medosebne komunikacije, odnosov in sodelovanja med zdravstvenimi delavci. Spodbujanje učinkovite komunikacije in zmanjševanje konfliktov v zdravstvenih timih vodita k boljši oskrbi in pozitivnim izkušnjam pacientov. To dosežemo z usklajenimi prizadevanji zdravstvenega osebja, spodbujanjem odprte komunikacije, timskega dela in vključevanjem pacientov v skupno odločanje. Tak pristop, osredotočen na pacienta, pripomore k izboljšanim izidom in izkušnjam pacientov.

Keywords

diplomska dela;zdravstvena nega;zdravstveni delavci;timsko delo;sodelovanje;kakovost oskrbe;varnost pacientov;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL ZF - University College of Health Studies
Publisher: [N. Bajrić]
UDC: 616-083
COBISS: 177833987 Link will open in a new window
Views: 17
Downloads: 5
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Other data

Secondary language: English
Secondary title: ǂThe ǂimpact of interpersonal relationships in healthcare teams on patient treatment outcomes
Secondary abstract: Introduction: The influence of interpersonal relationships is reflected in communication within the healthcare team and in the relationship with patients. It is important to understand how certain behaviors can promote or hinder collegiality and collaboration in the workplace, which is key to effective teamwork. All of this is aimed at providing the best possible care to patients. Purpose: The purpose of the diploma work is to examine the outcomes of nursing care or treatment, which are influenced by the interpersonal relationships of employees in the health care team, who participate in the treatment of patients and contribute to the treatment with their own decisions. Our attention is focused on hospitalized patients and on researching the impact of quality and poor quality interpersonal relationships between healthcare workers who are directly connected to them. We want to find out how these relationships affect the course, duration and outcomes of these patients' treatment. Methods: In the diploma work, we used the descriptive method of work. With a systematic review of scientific and professional literature in the field of nursing, medicine and other health sciences, interpersonal relationships, communication, and treatment outcomes. The search took place in the time frame from April to August 2023. The literature was searched in the English language using the keywords healthcare workers AND teamwork AND cooperation AND quality of care AND patient safety, in the CINAHL, Medline (PubMed) and COBIB.SI databases. We included 28 articles in the analysis, which were evaluated on a four-point scale according to the strength of the evidence. Results: Improving patient outcomes in hospitals requires a focus on improving interpersonal communication, relationships and collaboration between healthcare professionals. By promoting effective communication and reducing conflict, healthcare teams can deliver better care and a positive patient experience. Good interpersonal relationships play a key role in the success of teams, including health teams, and influence patient safety, patient satisfaction, decision-making, patient involvement and treatment outcomes. Collaboration and interprofessional education are key to effective teamwork. Challenges such as cost containment, patient safety, conflict and overload require close collaboration between healthcare professionals to deliver high quality care. It is important to emphasise effective communication and teamwork, which can have a positive impact on patient outcomes, while strained relationships can hinder care and compromise treatment outcomes. Discussion and conclusion: Improving patient outcomes in hospitals requires a focus on improving interpersonal communication, relationships and collaboration between healthcare professionals. Promoting effective communication and reducing conflict within healthcare teams leads to better care and positive patient experiences. This is achieved by coordinated efforts by healthcare staff, promoting open communication, teamwork and involving patients in shared decision-making. This patient-centred approach contributes to improved patient outcomes and experiences.
Secondary keywords: diploma theses;nursing care;healthcare workers;teamwork;cooperation;quality of care;patient safety;
Type (COBISS): Bachelor thesis/paper
Study programme: 0
Embargo end date (OpenAIRE): 1970-01-01
Thesis comment: Univ. v Ljubljani, Zdravstvena fak., Oddelek za zdravstveno nego
Pages: 30 str.
ID: 21761710