Razvoj modula za obravnavo reklamacij na storitve carinskega posredovanja

diplomsko delo

Lara Pičman (Author), Robert Leskovar (Mentor)

Abstract

Diplomska naloga obravnava razvoj in implementacijo specifične programske rešitve – aplikacije za obravnavo reklamacij na storitve carinskega poslovanja. Izdelana je specifikacija zahtev končnega naročnika - Pošte Slovenije, in analizirana zakonodaja ter obstoječi sistem, s katerim bo povezana nova aplikacija za vnos in evidenco reklamacij. Procesi in podatki so modelirani. Razvit in testiran je bil modul, ki podpira reševanje reklamacij, vezanih na poštne storitve preko aplikacije. Rezultati testiranja so pokazali učinkovitost same aplikacije, ki zaradi prehoda na avtomatski postopek sam proces reklamacij pospeši ter skrajša čas, ki bi bil v nasprotnem primeru potreben za ročno izpolnjevanje obrazcev, zmanjša pa se tudi možnost napak pri samem vnosu. Programska oprema je bila uspešno izdelana, povezana in preizkušena.

Keywords

Programski inženiring;specifikacija zahtevanih lastnosti;modul CBR;testiranje programske opreme;

Data

Language:	Slovenian
Year of publishing:	2023
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[L. Pičman]
UDC:	004.9
COBISS:	183376643
Views:	25
Downloads:	1
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Software development for managing customs brokerage complaints
Secondary abstract:	The thesis addresses the development and implementation of a specific software solution - an application for handling complaints in the customs services brokerage. A requirement specification has been prepared for the end client, Pošta Slovenije, and an analysis of the legislation and the existing system to which the new application for entering and recording complaints will be connected has been conducted. Processes and data have been modeled. A module supporting the resolution of complaints related to postal services through the application has been developed and tested. The results of testing have demonstrated the effectiveness of the application, which speeds up the complaint handling process due to the transition to an automated procedure, reducing the time that would otherwise be required for manual form filling. Furthermore, the likelihood of errors in data entry is also reduced. The software has been successfully developed, integrated, and is operating successfully.
Secondary keywords:	Avtomatizacija;Carine;Univerzitetna in visokošolska dela;
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	V, 66 f.
ID:	21804205