Nasilje nad zaposlenimi v zdravstveni negi v urgentnem centru

magistrsko delo

Martina Bobič (Author), Mojca Dobnik (Mentor)

Abstract

Uvod: Nasilje nad zaposlenimi v zdravstvu s strani pacientov in svojcev predstavlja globalno skrb po vsem svetu. V zadnjih letih prihaja do porasta tako verbalnega kot fizičnega nasilja v urgentnih centrih. Urgentni centri so opredeljeni kot delovišče z visokim tveganjem za nasilje in zaposleni v urgentni dejavnostni so med najbolj izpostavljenimi nasilju in stresu. Namen magistrskega dela je raziskati nasilje nad zaposlenimi v urgentnem centru. Metode: V zaključnem delu smo uporabili kvantitativno metodo raziskovanja. Kot metodo zbiranja podatkov smo uporabili anketni vprašalnik. Raziskovalni vzorec je zajemal 70 anketnih vprašalnikov, ki smo jih razdelili med izvajalce zdravstvene nege v urgentnem centru v splošni bolnišnici. Za obdelavo podatkov smo uporabili t-test za dva neodvisna vzorca in ANOVA-test za ugotavljanje razlik med več skupinami. Rezultati: V raziskavi smo ugotovili, da je med zaposlenimi v zdravstveni negi v urgentnem centru v raziskovanem zavodu pogosto prisotno nasilje. Največ zaposlenih v zdravstveni negi se z nasiljem srečuje tedensko. Zaposleni v zdravstveni negi menijo, da do tega v največji meri prihaja zaradi nestrpnosti pacientov in njihovih svojcev ter predolgih čakalnih vrst. Razprava in zaključek: Ugotovitve kažejo, da je nasilje v urgentnih centrih v porastu tako v svetu kot v Sloveniji. Pomembno je, da se usvojijo pristopi in načini komunikacije s strani zaposlenih v zdravstveni negi, saj se lahko ob tem zmanjša možnost nasilja.

Keywords

fizično nasilje;verbalno nasilje;zaposleni v zdravstveni negi;

Data

Language:	Slovenian
Year of publishing:	2024
Typology:	2.09 - Master's Thesis
Organization:	UM - University of Maribor
Publisher:	[M. Bobič]
UDC:	364.632+616-083.98-051(043.2)
COBISS:	199347459
Views:	30
Downloads:	0
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Violence against healthcare employees in the emergency center
Secondary abstract:	Introduction: Violence against employees in healthcare by patients and relatives is a global concern worldwide. In recent years, there has been an increase in both verbal and physical violence in emergency centers. And so emergency centers are defined as workplaces with a high risk of violence, and nurses employed in emergency services are most exposed to violence and stress. The purpose of the master's work is to investigate violence against employees in an emergency center. Methods: In the final part, we used a quantitative research method. We used a survey questionnaire as a data collection method. The research sample consisted of 70 survey questionnaires, which we distributed among nursing care providers in the emergency center in Celje. We used t-test for two independent samples and ANOVA-test to determine differences between several groups for data processing. Results: There is a high level of contact with violence among the nursing staff in the emergency center. Most employees experience violence on a weekly basis. Employees are of the opinion that this is mostly due to the impatience of patients and their relatives and excessively long waiting lines. Discussion and conclusion: The findings show that violence in emergency centers is on the rise both in the world and in Slovenia. It is important to adopt approaches and methods of communication by nursing staff, as this can reduce the possibility of violence.
Secondary keywords:	physical violence;verbal violence;employes in health care;Violence;Health Personnel;Nasilje;Zdravstveno osebje;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za zdravstvene vede
Pages:	1 spletni vir (1 datoteka PDF (X, 42 str.))
ID:	23531444