Nadgradnja informacijskega sistema nacionalnega storitvenega centra Carinske uprave

Abstract

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Language:	Slovenian
Year of publishing:	2012
Typology:	2.11 - Undergraduate Thesis
Organization:	UL FRI - Faculty of Computer and Information Science
Publisher:	[J. Poljšak]
UDC:	659.2:004(043.2)
COBISS:	9135188
Views:	42
Downloads:	6
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Secondary language:	English
Secondary title:	Upgrading the information system of the Customs Administration Service Centre
Secondary abstract:	The aim of this thesis is the presentation and adaptation of an open-source information system, which could replace the current ticket information system in use by the national service desk, which operates within the Customs Administration of Republic of Slovenia. It begins by presenting the well-known Information Technology Infrastructure Library recommendations and guidelines of the European Directorate for customs and taxes, which served as a guide for selecting the appropriate software tools on the market of Information Technology solutions. The central part is dedicated to the presentation and description of the adjustments that have been made on the proposed information system named Open-source Ticket Request System. At the end of the thesis, by comparing the functionality of both information systems, we try to show what the national service desk gains by upgrading the current system.
Secondary keywords:	IT;information technology;ITIL;OTRS;service center;computer science;computer and information science;diploma;
File type:	application/pdf
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Ljubljani, Fak. za računalništvo in informatiko
Pages:	49 str.
ID:	24063116