magistrsko delo
Mateja Tkalčič (Author), Jasmina Starc (Mentor)

Abstract

Teoretična izhodišča: Zdravstvena nega postaja vse bolj zahtevna, kompleksna in razvejana zdravstvena disciplina. Vse hitrejši razvoj različnih znanosti in disciplin ter celovito reševanje čedalje zapletenejših težav narekujeta vse večjo potrebo po timskem delu. Zdravstvene time sestavljajo različni zdravstveni strokovnjaki. Timski pristop prinaša veliko pozitivnih sprememb glede rezultatov zdravljenja. Odnosi med zdravstvenimi delavci so najpomembnejši za kakovostno zdravstveno nego. Odnosi v timu se gradijo s komunikacijo, saj gradi zaupanje, zaupanje sproži predanost, predanost spodbuja timsko delo, timsko delo pa ustvarja rezultate. Dobra komunikacija med zdravstvenimi delavci in pacienti je bistvenega pomena za uspešen izid zdravstvene nege pacienta. Da bi to dosegli, morajo zdravstveni delavci razumeti paciente in jim pomagati, biti prijazni, vljudni in iskreni. Pacientu morajo nameniti čas in govoriti z njim s potrebno zaupnostjo, pri čemer ne smejo pozabiti, da so v to komunikacijo vključene osebe, ki obolelega obkrožajo, zato mora biti jezik razumljiv za vse. Metode: V raziskavi smo uporabili kvantitativni raziskovalni pristop. Za potrebe empiričnega dela so bili zbrani, analizirani in sintetizirani primarni in sekundarni viri. Podatke smo zbrali s tehniko anketiranja. Razprava: Obravnavana tema je pomembna, saj sta od dobre komunikacije odvisna kakovostna obravnava in uspešno zdravljenje pacienta. Zaradi pomembnosti dobre komunikacije za odnose v timih zdravstvene nege, ki vpliva na uspešen izid obravnave pacienta, smo v magistrskem delu preučili time zdravstvene nege, komunikacijo in odnose v njih. Rezultati: Raziskava je pokazala, da se izredni študenti prve stopnje Fakultete za zdravstvene vede Univerze v Novem mestu, ki delajo v timih v različnih zdravstvenih ustanovah, zavedajo pomena dobre komunikacije ter komunikacijo v svojih delovnih timih ocenjujejo kot dobro. Občasno prihaja do konfliktov med sodelavci, nekoliko slabše ocenjujejo zaupanje ter se največkrat srečujejo z organizacijskimi ovirami. Glede na rezultate raziskave anketiranim svetujemo redne tedenske sestanke, občasne treninge komunikacije, uporabo metod za zmanjševanje stresa ter supervizijo. Raziskava je lahko osnova za nadaljnja raziskovanja in predloge novih ukrepov za izboljšanje komunikacije in medsebojnih odnosov v timu zdravstvene nege.

Keywords

komuniciranje v skupinah;vplivi na komuniciranje;magistrska dela;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: VŠZ NM - School of health science Novo mesto
Publisher: [M. Tkalčič]
UDC: 316.454.52:616-083(043.2)
COBISS: 199364867 Link will open in a new window
Views: 108
Downloads: 0
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Other data

Secondary language: English
Secondary title: The importance of good communication for relationship in the nursing team
Secondary abstract: Theoretical starting points: Nursing is becoming an increasingly demanding, complex, and diverse healthcare profession. The rapid development of various sciences and disciplines and the comprehensive solutions for progressively more complex problems facilitate an increasing demand for teamwork. Medical teams are comprised of diverse healthcare professionals. The team approach ushers in multiple beneficial changes regarding positive treatment outcomes. Relationships between healthcare professionals are paramount to high-quality healthcare. Relationships in a team are constructed through communication as good communication builds trust, trust triggers dedication, dedication motivates teamwork, and teamwork in turn generates results. Good communication between healthcare professionals and patients is of utmost importance to the successful outcome of the patient’s nursing care. To achieve this, healthcare professionals must understand and help the patients, and be kind, polite, and sincere. Healthcare professionals must devote enough time to confidential communication with the patient while not forgetting that there are other persons involved in this communication who are close to the patient. Thus, the language of communication must be easy to understand for all those involved. Methods: We used a quantitative research approach. For the needs of the empirical part, primary and secondary sources were collected, analyzed, and synthesized. The data were collected using the survey technique. Discussion: The discussed topic is important because quality patient care and successful treatment of the patient depend on the quality of the communication. Good communication is absolutely crucial for relationships in healthcare teams and important for the successful outcome of the treatment of a patient. Therefore, in our master’s thesis, we studied healthcare professional teams, communication, and relationships in healthcare professional teams. Results: The research showed that the first-cycle part-time students of the University of Novo mesto, Faculty of Health Sciences, who work in teams in various healthcare institutions, are aware of the importance of good communication and consider the communication in their respective work teams to be good. Occasionally, conflicts break out amongst colleagues, trust is rated rather poorly, and the students most often encounter organizational obstacles. Based on the results of the study, we recommend regular weekly meetings, occasional communication training, the use of methods for stress relief, and supervision. The study can be the basis for further research and proposals for new measures to improve communication and mutual relationships in healthcare professional teams.
Secondary keywords: Zdravstvena nega;Timi zdravstvene nege;Skupinska dinamika;Sporazumevanje;Univerzitetna in visokošolska dela;
Type (COBISS): Master's thesis/paper
Study programme: 0000452
Embargo end date (OpenAIRE): 1970-01-01
Thesis comment: Univ. v Novem mestu, Fak. za zdravstvene vede
Pages: [6] f., 70 str., [8] f. pril.
ID: 24207329