diplomsko delo
Iva Gnilšek (Author), Klavdija Čuček-Trifkovič (Mentor), Kasandra Musović (Co-mentor)

Abstract

Uvod: Ustrahovanje se v poklicu, posvečenem skrbi in sočutju, ne bi smelo pojavljati, vendar je večina medicinskih sester vsaj enkrat v svoji poklicni dobi doživela prav to. V nekaterih delovnih okoljih je ustrahovanje med medicinskimi sestrami in zdravstveniki še vedno norma in se ne ocenjuje kot nekaj, čemur se je treba upreti. Namen diplomskega dela je spoznati, kako ustrahovanje med zdravstvenimi delavci vpliva na kakovost zdravstvene nege pacienta. Metode: Izvedli smo pregled, analizo in sintezo literature. Iskanje je bilo opravljeno v podatkovnih bazah CINAHL Ultimate, PubMed, Sage, Science Direct in Wiley. Podatke smo zbrali in s pomočjo vsebinske analize sintetizirali. Rezultati: V končno analizo smo vključili šest člankov, ki so ustrezali glede na izbrane vključitvene kriterije, in podali odgovor na naše raziskovalno vprašanje. Ugotovljeno je bilo, da posledice ustrahovanja med zdravstvenimi delavci preprečujejo sodelovanje, razpravo, timsko delo in izmenjavo informacij ter negativno vplivajo na zdravstveno nego pacientov in dinamiko, kot so zdravstvene napake, varnostna tveganja in pojav neželenih dogodkov. Razprava in zaključek: Ustrahovanje negativno vpliva na uspešnost opravljenega dela in zadovoljstvo ter fluktuacijo medicinskih sester na delovnem mestu. Pomembno je uvesti sistemske spremembe v zdravstveni organizaciji in zagotoviti ničelno toleranco do ustrahovanja za izboljšanje kakovosti zdravstvene nege pacienta.

Keywords

ustrahovanje;zdravstveni delavci;kakovost zdravstvene nege pacienta;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UM FZV - Faculty of Health Sciences
Publisher: [I. Gnilšek]
UDC: 616-083:614.253.5+364.636(043.2)
COBISS: 211724803 Link will open in a new window
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Downloads: 16
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Other data

Secondary language: English
Secondary title: The impact of bullying among healthcare workers on the quality of care
Secondary abstract: Introduction: Bullying should not occur in a profession dedicated to care and compassion, but most nurses have experienced it at least once in their careers. In some work environments, bullying between nurses and healthcare professionals is still the norm and not something to be resisted. Our thesis aims to find out how bullying among healthcare professionals affects the quality of patient care. Methods: We have reviewed, analysed and synthesised the literature. The databases we searched were CINAHL Ultimate, PubMed, Sage, Science Direct and Wiley. The data was collected and synthesised through content analysis. Results: In the final analysis, we included six articles that matched our search and answered our research question. The consequences of bullying among health professionals have been found to prevent collaboration, discussion, teamwork and sharing of information, and it has a negative impact on patient care and dynamics such as medical errors, safety risks and the occurrence of adverse events. Discussion and conclusion: Bullying has a negative impact on job performance, job satisfaction and turnover. It is essential to introduce systemic changes in the healthcare organisation and ensure zero tolerance to bullying to improve the quality of patient care.
Secondary keywords: bullying;healthcare workers;quality of patient care;
Type (COBISS): Bachelor thesis/paper
Thesis comment: Univ. v Mariboru, Fak. za zdravstvene vede
Pages: 1 spletni vir (1 datoteka PDF (X, 27 str.))
ID: 24819874