diplomsko delo
Tina Cotič (Author), Miroljub Ignjatović (Mentor)

Abstract

Namen diplomskega dela je sociološka analiza emocionalnega dela med mladimi zaposlenimi in mladimi, zaposlenimi prek študentskega servisa. Pri emocionalnem delu se zaposleni srečujejo s potlačitvijo in zatiranjem svojih pristnih emocij z namenom vzpostavljanja in ohranjanja dobrega odnosa s stranko. Zaradi tega lahko pride do raznih nezaželenih posledic, kot so emocionalna disonanca, stres in izgorelost. Mladi se morajo tako poleg negativnih učinkov emocionalnega dela soočati še z ujetostjo v nenehno spreminjanje in prilagajanje negotovim razmeram trga dela. Pogosteje so vpeti v nižje in slabo plačane zaposlitve, ob tem pa se srečujejo še s slabo stanovanjsko politiko in težkimi pogoji za ustvarjanje družine. Emocionalno delo je večinoma vpeto v storitvene poklice in je hkrati izjemno feminizirano, zato se tudi na tem področju pojavi spolna neenakost. Ta je vidna tako skozi neenako plačilo kot skozi neenako pričakovano izražanje emocij moških in žensk, zato na mlade ženske pade še dodatno breme. Cilj je raziskati, kako mladi doživljajo emocionalno delo in kakšen učinek ima nanje poleg drugih težav, s katerimi se soočajo.

Keywords

emocionalno delo;položaj mladih;negotovost zaposlovanja;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL FDV - Faculty of Social Sciences
Publisher: [T. Cotič]
UDC: 331.5-053.81:338.46(043.2)
COBISS: 207627267 Link will open in a new window
Views: 68
Downloads: 9
Average score: 0 (0 votes)
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Other data

Secondary language: English
Secondary title: Analysis of emotional labour among young employees in service sector
Secondary abstract: The purpose of my thesis is a sociological analysis of emotional labour among young employees and young people employed through the student employment service. In emotional labour, employees face the suppression and repression of their genuine emotions in order to establish and maintain a good relationship with customers. This can lead to a variety of side effects such as emotional dissonance, stress and burnout. Thus, in addition to the negative effects of emotional work, young people have to face being trapped in constant change and adapting to the uncertain conditions of the labor market. They are more often involved in lower and low-paid jobs, but they also face poor housing policy and difficult conditions for starting a family. Emotional work is mostly embedded in service professions and is at the same time extremely feminized, which is why gender inequality also appears in this area. This is visible both through unequal pay and through unequally expected expression of the emotions of men and women, so an additional burden falls on young women. The aim is to explore how young people experience emotional work and what effect it has on them in addition to other problems they face.
Secondary keywords: emotional labour;situation of young people;uncertainty of employment;Zaposlitev;Mladi odrasli;Čustva;Storitvene dejavnosti;Univerzitetna in visokošolska dela;
Type (COBISS): Bachelor thesis/paper
Study programme: 0
Embargo end date (OpenAIRE): 1970-01-01
Thesis comment: Univ. v Ljubljani, Fak. za družbene vede
Pages: 1 spletni vir (1 datoteka PDF (50 str.))
ID: 24939876