diplomsko delo
Eva Kunstelj (Author), Darja Ovijač (Reviewer), Darja Thaler (Mentor)

Abstract

Uvod: Nasilje v zdravstvu je velik problem po celem svetu. Enote urgentne medicine so pogosto preobremenjene zaradi velikega števila pacientov, posledično pa se podaljša čakalna doba. Zato hitro pride do neučakanosti in nezadovoljstva pri pacientih, kar lahko privede do agresivnega vedenja njih samih ali njihovih svojcev. Najpogostejši vrsti nasilja sta verbalno in fizično, sledita pa še spolno in rasno. Dejavniki za pojav nasilja so različni, med najpogostejšimi so dolge čakalne vrste, prenatrpanost urgentnih centrov, pričakovanja pacientov in spremljevalcev, pomankanje kadra, slaba komunikacija in odnos do pacientov. Veliko primerov nasilja na delovnem mestu ostane prekritih, saj se zaposleni zaradi različnih razlogov in pomankanja podpore ne odločijo prijaviti incidenta,. Namen: Namen diplomskega dela je s pregledom literature raziskati pojavnost nasilja nad zdravstvenimi delavci v enotah urgentne medicine in dejavnike, ki sprožijo nasilje. Metode dela: Uporabili smo deskriptivno metodo s pregledom literature v slovenskem in angleškem jeziku. Iskanje literature je potekalo v bazah ResearchGate, PubMed, ScienceDirekt, DiKUL in Google učenjak. Časovni okvir uporabljene literature je bil od leta 2013 do leta 2024. V analizo pa smo vključili 10 člankov, ki smo jih predstavili v tabeli. Rezultati: V velikem številu zabeleženih nasilij v enotah urgentne medicine gre za verbalno nasilje, sledi mu fizično, spolno, ustrahovanje in ponekod tudi rasno nasilje. Najpogosteje so povzročitelji nasilja pacienti, njihovi svojci ali spremljevalci. Nasilju so bolj izpostavljene mlajše, še ne toliko izkušene medicinske sestre. Visoke številke nasilnih dejanj so posledice pomanjkanja usposabljanja in izobraževanja, kako preprečiti incidente oziroma kako odreagirati v dani situaciji. Razprava in zaključek: Nasilje je resen in pogosto prezrt problem. Število nasilnih dejanj še vedno narašča kljub uvedbam različnih ukrepov, ki naj se bi izvajali v urgentnih centrih. Izkušnja nasilja lahko pri zaposlenemu zmanjša empatičnost, skrb za dobro zdravstveno oskrbo pacienta, privede do izgorelosti ali celo do menjave delovnega mesta. O nasilju na delovnem mestu je treba govoriti, spodbujati zdravstvene delavce, da prijavijo incidente in jim nuditi tudi ustrezno pomoč in podporo.

Keywords

diplomska dela;zdravstvena nega;zdravstveni delavci;napad;urgentni center;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL ZF - University College of Health Studies
Publisher: [E. Kunstelj]
UDC: 616-083
COBISS: 230386947 Link will open in a new window
Views: 183
Downloads: 76
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Other data

Secondary language: English
Secondary title: ǂThe ǂissue of violence against healthcare workers in emergency
Secondary abstract: Introduction: Violence in healthcare is a significant problem worldwide. Emergency medicine units are often overwhelmed due to the large number of patients, leading to longer waiting times. This causes impatience and dissatisfaction among patients, which can lead to aggressive behavior from them or their relatives. The most common types of violence are verbal and physical, followed by sexual and racial violence. Various factors contribute to the occurrence of violence, with some of the most common being long waiting times, overcrowding in emergency centers, patients' and their companions' expectations, lack of staff, poor communication, and attitude toward patients. Many cases of workplace violence remain unreported because employees, for various reasons and due to a lack of support, do not decide to report the incident. Purpose: The aim of this thesis is to examine, through a literature review, the prevalence of violence against healthcare workers in emergency medicine units and the factors that trigger violence. Methods: We used a descriptive method with a literature review in Slovenian and English. The literature search took place in the databases of ResearchGate, PubMed, ScienceDirekt, DiKUL and Google Scholar. The time frame of the literature used was from 2013 to 2024. In the analysis we included 10 articles presented in the table. Results: A large number of recorded violence in emergency medicine units is verbal violence, followed by physical, sexual, bullying and sometimes even racial violence. The most common perpetrators of violence are patients, their relatives or companions. Younger and less experienced nurses are more exposed to violence. High numbers of violent acts are the result of a lack of training and education on how to prevent incidents or how to react in a given situation. Discussion and conclusion: Violence is a serious problem and is often ignored. The number of violent acts continues to rise, despite the introduction of various measures to be implemented in emergency centres. The experience of violence can reduce an employee's empathy, hinder their care for quality patient healthcare, lead to burnout, or even result in changing jobs. Workplace violence should be addressed, healthcare workers should be encouraged to report incidents, and they should also receive appropriate help and support.
Secondary keywords: diploma theses;nursing care;healthcare workers;attack;emergency center;
Type (COBISS): Bachelor thesis/paper
Study programme: 0
Thesis comment: Univ. v Ljubljani, Zdravstvena fak., Oddelek za zdravstveno nego
Pages: 23 str.
ID: 26119032