Eva Krhač (Author), Benjamin Urh (Author), Matjaž Roblek (Author), Tomaž Kern (Author)

Abstract

Background: More than 50 process-based approaches, methods, and techniques have been developed in recent decades to achieve more efficient operation of organizational systems. Due to increasingly rapid changes in the business environment, the question of which method or technique will have the most significant impact on increasing the organizational system’s competitive advantage is becoming increasingly important. Purpose: In the presented research, we focused on identifying methods and techniques often cited in the literature and most often used in practice as efficient for improving business processes. Methods: We prepared a 4-phase structured review of the available literature and supported the findings with survey research. Results and Conclusion: Based on the results, we designed a set of appropriate, most frequently used, and efficient methods and techniques for improving business processes. The completed research can serve as a starting point for answering the question about the appropriate methods and techniques for the chosen approach. In continuing the research, it would be reasonable to check other properties and the use of methods and techniques.

Keywords

business process management;business process improvement;approaches;methods;techniques;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UM FOV - Faculty of Organizational Sciences
UDC: 005.9
COBISS: 196111107 Link will open in a new window
ISSN: 1318-5454
Views: 0
Downloads: 1
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Other data

Secondary language: Slovenian
Secondary title: Analiza metod in tehnik uporabljenih za izboljšanje poslovnih procesov
Secondary abstract: Ozadje: V zadnjih desetletjih je bilo razvitih več kot 50 procesnih pristopov ter metod in tehnik za doseganje učinkovitejšega delovanja poslovnih sistemov. Zaradi vse hitrejših sprememb v poslovnem okolju postaja vse pomembnejše vprašanje, katere metode ali tehnike bodo najbolj vplivale na povečanje konkurenčne prednosti poslovnega sistema. Namen: V predstavljeni raziskavi smo se osredotočili na identifikacijo metod in tehnik, ki so v literaturi najpogosteje citirane in so v praksi najpogosteje uporabljene ter se izkažejo kot učinkovite za izboljšanje poslovnih procesov. Metode: V ta namen smo pripravili 4-fazni strukturiran pregled dostopne literature in ugotovitve podprli z anketno raziskavo. Rezultati in zaključek: Na podlagi pridobljenih rezultatov smo oblikovali nabor ustreznih, najpogosteje uporabljenih in učinkovitih metod in tehnik za izboljšanje poslovnih procesov. Opravljena raziskava lahko služi kot izhodišče za odgovor na izpostavljeno vprašanje o ustreznem naboru metod in tehnik za izbran pristop. V nadaljevanju raziskave bi bilo smiselno preveriti še druge lastnosti in uporabe metod in tehnik.
Secondary keywords: management;organizacija poslovanja;poslovni procesi;izboljšava poslovnih procesov;
Pages: str. 165-184
Volume: ǂVol. ǂ57
Issue: ǂiss.ǂ2
Chronology: 2024
DOI: 10.2478/orga-2024-00121
ID: 27070420