Stres v Upravi za javna plačila

magistrsko delo

Tanja Kukec-Karanovič (Author), Sonja Treven (Mentor)

Abstract

K pisanju magistrskega dela z naslovom Stres v Upravi RS za javna plačila nas je spodbudilo dejstvo, da v službi telefoni nenehno zvonijo, nabira se nepregledana elektronska pošta, šef nam nalaga nove in nove naloge zaradi »naše sposobnosti, hitrosti in iznajdljivosti«. Dnevne obveznosti in delovne naloge se povečujejo, zato je časa vedno manj. Ko pa pridemo domov nas čakajo obveznosti, kot so kuhanje, pospravljanje, starševske dolžnosti, skrb za stare starše, ki so pomoči potrebni. Na koncu ugotovimo, da ima dan premalo ur, da bi lahko postorili vse kar je potrebno. Potem razmišljamo kaj od naštetega naj izpustimo in čemu se naj odpovemo, ali kaj naj naredimo hitreje, da si bomo utrgali košček časa samo zase, za sprehod, masažo ali kakršno koli sprostitev. V zadnjem desetletju se o stresu veliko razpravlja, ker živimo v času, ko je tempo življenja vedno hitrejši in nam naš čas ne dopušča več trenutkov zase, za sprostitev, zabavo in razmišljanje. Dnevno se soočamo z novimi nalogami, zadolžitvami, obremenitvami in pritiski, ki v nas povzročajo stres. Tekmovalni duh, ki je v nas samih in se izraža na vseh področjih našega življenja, pa stvari samo še poslabša. V čim krajšem času želimo narediti čim več in čim bolje. Včasih nam je stres pomagal pri preživetju, danes pa nam predvsem uničuje zdravje. Pojavlja se na vseh področjih človekovega življenja: v službi, doma, v prostem času. Dnevne delovne zahteve se širijo, zato je potrebno nenehno hitenje in prilagajanje. Čas nam teče vedno hitreje, ker želimo opraviti vedno več opravil v tistem času, ki ga imamo na razpolago. Vedno več stvari želimo narediti v čim krajšem času, zato ker jih tudi drugi ali pa zato, da bomo boljši od drugih. Magistrska naloga je sestavljena iz dveh delov, teoretičnega in empiričnega dela. V prvem poglavju teoretičnega dela je opisana zgodovina stresa. V drugem delu je opisan stres na delovnem mestu, ki je postal v zadnjem času zaradi nenehnega hitenja in nalaganja dodatnih obveznosti hladen, negostoljuben in zahteven prostor. Tehnični razvoj in razvoj informacijske tehnologije, od nas zahteva uvajanje novih tehnologij, običajno brez ustreznih prilagoditev in usposobitev. Življenjski ritem in način življenja od nas zahtevajo popolno predanost. Na delovnem mestu je pomembna delovna storilnost, naših nadrejenih ne zanimajo individualne težave in stres, ki smo mu izpostavljeni. Stres na delovnem mestu lahko povzročijo prevelike zahteve in izpostavljenost različnim dejavnikom stresa, kot so konflikt vrednot, nezadostno nagrajevanje, individualne delovne zahteve, vloge v organizaciji, organizacijska kultura, razvoj kariere in odnosi v organizaciji. Skrajna posledica preobremenjenosti na delovnem mestu je izgorevanje, ki lahko privede tudi do smrti. Stres ni vedno nekaj slabega, ravno nasprotno, v manjši količini je stres lahko zdrav. Zavedati se je potrebno, da je zaznavanje o vzrokih stresa prvi in zelo pomemben korak k njegovemu učinkovitemu obvladanju. Pomaga lahko že, če se nad problem dvignemo in ga pogledamo z večje razdalje in se vprašamo, zakaj stres v resnici doživljamo. Ali si sami ustvarjamo stres po nepotrebnem? Ali smo zadovoljni s svojim delom? Ljudje si namreč pogosto zastavljamo nedosegljive cilje in prekratke roke ali pa si zastavimo preveč ciljev hkrati. Ko je obremenitev duše in telesa prevelika, se pojavijo prvi znaki izgorevanja. Ker pa stresa v vsakdanjem življenju ne moremo izločiti in se mu ne moremo izogniti, se moramo z njim sprijazniti in se navaditi na življenje z njim. Z njim se moramo soočiti in ga čim bolj nadzorovati, obvladati, ukrotiti in izkoristiti sebi v prid. Dovzetnost za stres je stvar posameznika in izhaja iz pomanjkanja sposobnosti, da bi se odzval na nek zunanji izziv. Uprava RS za javna plačila je pričela s svojim delovanjem prvega julija 2002, po ukinitvi Agencije RS za plačilni promet. Danes je poslovanje Uprave RS za javna plačila urejeno preko Urada UJP, s sedežem v Ljubljani, ki vodi

Keywords

stres;delovno okolje;delovno mesto;delovni pogoji;delovni odnosi;medosebni odnosi;delovni čas;usposabljanje;nagrajevanje;

Data

Language:	Slovenian
Year of publishing:	2010
Typology:	2.09 - Master's Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	T. Kukec-Karanovič]
UDC:	159.944.4
COBISS:	10386460
Views:	3144
Downloads:	1
Average score:	0 (0 votes)
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Other data

Secondary language:	English
Secondary title:	Stress in the public payments administration of the Republic of Slovenia
Secondary abstract:	For the writing of the master’s thesis entitled Stress in the Public Payments Administration of the Republic of Slovenia, we were encouraged by the fact that phones at work are constantly ringing, emails are piling up, and our boss gives us new assignments because of “our capabilities, speed and ingenuity.” Daily obligations and work assignments are increasing and therefore we don’t have enough time. And when we get home, there is still work like cooking, cleaning, parental duties, and taking care of grandparents waiting for us. In the end we discover that a day doesn’t have enough hours to do all the necessary things. Then we start to think which of these assignments we should leave out and what can we do faster to save our self just a little bit of free time; for a walk, massage or any similar relaxation. In the last decade there has been much discussed about stress because we live in a time where the life pace is speeding up and we cannot find time for some moments for ourselves, for relaxation, for fun and for thinking. We meet new assignments, obligations, burdens and pressures daily and all of these cause stress. Competitive spirit in ourselves is shown in every field of life and is only worsening the situation. Stress used to help us survive but nowadays it is only destroying our health. Stress appears in all fields of human life: at work, at home, in free time. Daily work assignments are increasing and that is why we are constantly in hurry and trying to adjust. Time flies by ever faster because we want to do more and more assignments in the available time. We want to do more things in less time because others do so or because we want to be better than the others. The master’s thesis consists of two parts, the theoretical and the empirical part. In the first chapter of the theoretical part the history of stress is described. In the second part is described stress at work which has lately become a cold, inhospitable, demanding space because of the constant rushing and giving additional assignments. Technical development and development of information technology demands from us introduction of new technologies which is usually done without the appropriate adjustments or qualifications. Life rhythm and the way of life demand our full dedication. At work, productivity is most important. Our superiors are not interested in the problems of the individual and stress to which we are exposed. Stress at work can be caused by high demands and exposure to various stress factors such as conflict of values, insufficient rewards, individual work demands, role in the organization, organizational culture, career development and relationships in the organization. The extreme consequence of overburdening at work is burning away which can lead to death. Stress is not always a bad thing. On the contrary, in minor quantities stress can be healthy. We have to realize that perceiving the causes for stress is the first and very important step to effectively control stress. It already helps if we can rise above the problem and look at it from a greater distance and we ask ourselves why we are really experiencing stress. Do we create stress unnecessarily? Are we pleased with our work? People are often setting themselves unreachable goals, too many goals at the same time or the deadlines that are too short. When the burden on the body and the soul is too big, first signs of burning away occur. Since we can’t take stress out of our everyday life, we have to get familiar with it and get used to living with stress. We have to face it, control it, master it, tame it and use it in our advantage. Stress sensitiveness is specific to each individual and comes from the lack of capabilities to respond to a certain external challenge. Public Payments Administration of the Republic of Slovenia commenced operation on July 1st 2002 when The Agency of the Republic of Slovenia for Payment Transactions was terminated. Now, the operation of Authority of the Republic of Slovenia for Public Payments is managed through the Bureau
Secondary keywords:	stress;Public Payments Administration of the Republic of Slovenia;health;daily obligations;burning away occur;stress at work;
URN:	URN:SI:UM:
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	72 str.
ID:	8715928