Managementski vidiki konfliktov v organizaciji X

magistrsko delo

Urška Lesjak (Author), Duško Uršič (Mentor)

Abstract

V magistrski nalogi smo ugotavljali, kaj se dogaja z vidika managementa, z reševanjem konfliktov in komunikacijo v organizaciji. Reševanje konfliktov je pomemben del vsake organizacije, saj se s tem zagotovi zadovoljstvo zaposlenih na delovnem mestu. Komunikacija pa poskrbi, da do konfliktov ne prihaja v tako veliki meri, če pa že pride do njih, pa dobra komunikacija poskrbi, da je reševanje hitro in učinkovito. V prvem, teoretičnem delu naloge smo razložili nekatere pojme komunikacije in konfliktov. Navedli smo nekaj definicij, ki se nanašajo na konflikte v organizacijah, pa tudi nekaj splošnih definicij. Konflikt je nasprotje, ki nastane zaradi nestrinjanj med člani organizacije ali pa med posamezniki v vsakdanjem življenju, zelo pomembno pri tem pa je, da se konflikt reši na primeren način. V tem delu naloge smo razložili nekaj metod, strategij in načinov reševanja konfliktov. V nalogo smo zajeli nekaj pojmov komuniciranja, saj je ravno komuniciranje izredno pomembno za reševanje konfliktov. Boljša kot je komunikacija med člani neke organizacije, učinkovitejše se rešijo konflikti ali pa do njih zaradi dobrega pretoka informacij sploh ne pride. Navedli smo nekaj splošnih definicij komuniciranja, vendar pa smo se bolj osredotočili na opredelitev poslovnega in organizacijskega komuniciranja ter na to, kako poteka proces komuniciranja v organizaciji. Opisali smo nekaj vrst, motenj in ovir procesa komuniciranja. Drugi del magistrske naloge se je nanašal na anketo, ki smo jo izvedli v izbrani organizaciji. Predstavili smo nekaj osnovnih podatkov organizacije x, nato pa smo podrobneje razložili pridobljene rezultate ankete. Anketirali smo 50 režijskih delavcev, ti so odgovarjali na zastavljena vprašanja zaprtega tipa. Dobljeni podatki so nas pripeljali do zanimivih spoznanj, s pomočjo katerih smo lahko ovrgli ali potrdili postavljene hipoteze. Na podlagi rezultatov ankete smo tako podali ključne ugotovitve in možne izboljšave. Po zapisanem v teoretičnem in empiričnem delu naloge lahko rečemo, da se konflikti v organizaciji x pojavljajo stalno, velik vpliv na njihovo reševanje pa ima komunikacija, torej pretok informacij iz enega dela organizacije v drugega. Če je ta pretok dober, potem v organizaciji komunikacija poteka zelo dobro, torej informacije krožijo in se ne izgubljajo. Zaposleni lahko z dobro komunikacijo rešijo nastale konflikte ali pa celo preprečijo nastanek novih.

Keywords

konflikti;reševanje;reševanje problemov;poslovno komuniciranje;pretok informacij;organizacija;management;

Data

Language:	Slovenian
Year of publishing:	2013
Typology:	2.09 - Master's Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	[U. Lesjak]
UDC:	005.57
COBISS:	11620380
Views:	1300
Downloads:	228
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Management aspects of conflicts in the organization X
Secondary abstract:	The master's thesis presents management of conflict resolution and communication within an organization. Conflict resolution is an important part of every organization since it ensures employee satisfaction in the workplace. Communication ensures that conflicts do not occur in such a large extent; however, if they do, good communication enables the conflicts to be solved quickly and efficiently. In the first part of the master's thesis, we focused on the theoretical part and explained certain terms of communication and conflict resolution. We described some definitions related to conflicts within organizations as well as some general definitions. A conflict is an opposition that arises due to disagreements between the members of an organization or between individuals in everyday life. It is highly important for the resulting conflict to be resolved in an appropriate manner. In this section, we explained some methods, strategies, and manners of conflict resolution. Master’s thesis includes some concepts of communication, since communication itself is vital for conflict resolution. The better is the communication between the members of an organization the more effective is the conflict resolution. Moreover, due to a good flow of information, conflicts do not even occur. We described some general definitions of communication; however, we focused more on the description of business and organizational communication as well as on the process of communication within the organization. We described some types of communication, interruptions and obstacles in the process of communication. The second part of the master’s thesis refers to the survey, conducted in the selected organization. We presented some basic data of the x organization. Furthermore, we explained in detail the results of the survey. The survey included 50 administrative workers, who had to answer closed questions. The data obtained led us to some interesting insights, with the help of which we could confirm or refute our hypotheses. On the basis of the results of the survey we presented key findings and possible improvements. My master’s thesis showed that conflicts are a continual part in the x organization. A significant impact on their resolution has communication. Communication is hereby nothing but a good flow of information from one part of the organization to another. If the flow of communication is good, then the communication in the organization is also good, since the information are current and do not get lost. Good communication enables the employees to resolve possible conflicts by communicating to each other. What is more, with a good communication eventual conflicts can even be prevented.
Secondary keywords:	Conflict;conflict resolution;conflict types;strategies;causes;consequences of conflict;communication;business communication;process and models of communication;organization;management.;
URN:	URN:SI:UM:
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	71 str., 6 str. pril.
ID:	8726342