Kako izboljšati management konfliktov v podjetju

delo diplomskega seminarja

Kaja Amon (Author), Vojko Potočan (Mentor)

Abstract

Konfliktom se ni mogoče izogniti. V organizacijah so celo potrebni, saj kažejo na možnost izboljšav, vendar pa lahko imajo tudi negativne posledice, zato jih je potrebno pravočasno prepoznati, spremljati in jih obvladati. Sodobna podjetja zato vzpostavljajo t. i. management konfliktov ─ posebne skupine managerjev, katere člani se skrbno posvečajo konfliktom. Managerji se morajo procesa reševanja konfliktov v organizaciji lotiti razumsko in sistematično, saj gre za kompleksen proces. Pri reševanju konfliktov je znanje komunikacije ključnega pomena, da ne prihaja do napačnega razumevanja vsebin, ki bi lahko konflikt še poostrile, da znamo poslušati ter argumentirati možnosti rešitev in posledic. Zelo pomembno je najti ustrezen način uspešnega reševanja posameznih konfliktov, da bodo zadovoljene potrebe in doseženi cilji posameznika in organizacije. Vzroki za nastanek konfliktov namreč ležijo v različnosti posameznikov in njihovi neprilagojenosti na spremembe v okolju. Ustrezno reševanje konfliktov zato od zaposlenih zahteva določeno znanje in priprave. S konflikti se lahko spopada na več načinov, poznamo dva temeljna pristopa, in sicer razreševanje konfliktov »zahodnjaški« pristop, ki smatra, da je konflikt nezdrav, torej nezaželen in ga je treba hitro razrešiti, ter upravljanje konfliktov »vzhodnjaški« pristop, ki izhaja iz prepričanja, da idealno stanje brez konfliktov ne obstaja in konflikta ni mogoče razrešiti, lahko ga le upravljamo. (povzeto po Webber 2011, str. 26)

Keywords

organizacija;konflikti;spori;obvladovanje;komuniciranje;reševanje problemov;

Data

Language:	Slovenian
Year of publishing:	2013
Typology:	2.11 - Undergraduate Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	[K. Amon]
UDC:	331.109
COBISS:	11531804
Views:	1039
Downloads:	129
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	How to improve conflict management in a company
Secondary abstract:	Conflicts are unavoidable. In organizations conflicts are even called for, as they show chance of improvement, however they can also have negative consequences and therefore need to be recognized in time, watched and controlled. This is why modern companies introduce the so-called conflict management – special manager groups, whose members devote their time to conflicts. Managers have to deal with conflict solving rationally and systematically, as it is a complicated process. Communication is essential when solving conflicts, as it can come to misunderstanding of contents, which could worsen the conflict. Key elements are also listening and arguing possible solutions and consequences. Finding an adequate way of solving individual conflicts is of grave importance so that consequently the needs of the individual are met and the individual and the company reach their goals. The reasons for conflict lie namely in the diversity of individuals and their maladjustment to changing environment. Appropriate conflict solution therefore requires specific knowledge and preparation. Conflict can be confronted in a number of ways. There are two different approaches, first of which is conflict solving – “western” approach considers conflict as unhealthy, therefore undesired and needs to be solved quickly and second of which is conflict management - “eastern” approach believes that the ideal state without conflict does not exist and that the conflict can not be solved, it can only be managed. (Webber 2011, 26).
Secondary keywords:	conflict;conflict control;conflict management;communication;trust;conflict solving methods and manners;
URN:	URN:SI:UM:
Type (COBISS):	Final seminar paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	36 str.
ID:	8726638