Kakovost javnega potniškega prometa v Novem mestu

diplomsko delo univerzitetnega študijskega programa

Matic Antončič (Author), Borut Jereb (Mentor)

Abstract

Javnemu potniškemu prometu se v zadnjih letih pripisuje vse večjo vlogo. Prav zaradi tega je sistem JPP vzpostavljen v vseh večjih Slovenskih mestih. Samo vzpostavitev omenjenega sistema pa sama po sebi še ne zagotavlja pozitivnih eksternih učinkov. Kakovost je ključnega pomena za učinkovit in celovit sistem potniškega prometa, ki prebivalcem omogoča migracije v mestnem ter ostalem potniškem prometu. V diplomskem delu smo najprej preučili teoretični del javnega potniškega prometa, definirali pojem kakovosti ter predstavili nekaj standardov kakovosti. V poglavju posnetka stanja smo s pomočjo informacij pridobljenih s strani mestne občine Novo mesto, koncesionarja ter Slovenski železnic preučili dejansko stanje cestnega linijskega, železniškega potniškega prometa ter se dotaknili tudi taksi prevozov. S pomočjo anketnega vprašalnika, ki so ga izpolnjevali prebivalci Novega mesta in ocenjevali stopnjo zadovoljstva o določenih elementnih kakovosti povzetih po Evropskem standardu kakovosti EN:13816:2002 v javnem potniškem prometu, smo dobili mnenje uporabnikov, kateri definirajo dejansko stanje javnega potniškega prometa v dolenjski prestolnici. V poglavju kritične analize smo izpostavili glavne probleme s katerimi se srečujemo v Novem mestu na omenjenem področju ter opravili SWOT analizo. V nadaljevanju pa smo ponudili nekaj predlogov za reševanje problematike JPP v Novem mestu, s katerimi bi lahko dosegli kakovostnejši in celovitejši potniški promet.

Keywords

javni potniški promet;kakovost;EN:13816:2002;SWOT analiza;

Data

Language:	Slovenian
Year of publishing:	2013
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FL - Faculty of Logistics
Publisher:	[M. Antončič]
UDC:	656.1(043.2)
COBISS:	512528957
Views:	1434
Downloads:	195
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Quality of public passenger transport in Novo mesto
Secondary abstract:	Public passenger transport has gained in importance in recent years. That is why the public passenger transport has been established in all major towns in Slovenia. However, the establishment of the system itself does not yet guarantee positive external effects. Quality is of key importance for an effective and comprehensive system of passenger transport which allows residents to migrate using city as well as other types of passenger transport. In this diploma paper we first examined the theoretical part of the public passenger transport. Then we defined the notion of quality and presented some quality standards. In the chapter on the snapshot of the situation we used information obtained by the municipality of Novo mesto, the concessionaire, and the railway company Slovenske železnice in order to examine the actual state of scheduled road and railway passenger transport. We also examined taxi services. By means of a survey questionnaire filled out by residents of Novo mesto in which they assessed the degree of satisfaction of certain elements of quality according to the European standard for service equality EN: 13816:2000 in public passenger transport, we obtained the opinion of users who define the actual state of public transport in Novo mesto. In the chapter of critical analysis we highlighted the main problems we face in Novo mesto in the field of public transport and we carried out a SWOT analysis. Further on we offered some suggestions for solving the problems of public passenger transport in Novo mesto in order to achieve better and more comprehensive passenger transport.
Secondary keywords:	passenger transport;quality;EN:13816:2001;SWOT analysis;
URN:	URN:SI:UM:
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za logistiko Celje
Pages:	IX, 85 f., 3, [1] f. pril.
ID:	8727014