Pričakovana in zaznana kakovost javnega potniškega prometa v Mariboru

diplomsko delo univerzitetnega študijskega programa

Špela Grdinič (Author), Bojan Rosi (Mentor), Uroš Kramar (Co-mentor)

Abstract

V diplomski nalogi bomo obravnavali pričakovano in zaznano kakovost javnega potniškega prometa v Mariboru, osredotočili se bomo predvsem na kakovost storitev javnega mestnega avtobusa. V teoretičnem delu bomo opredelili, kaj je javni potniški promet, pogledali bomo zakonodajo na področju javnega potniškega prometa, opredelili pojem kakovosti, spoznali kriterije kakovosti in pogledali, na katere dele se le-ta deli. V empiričnem delu bomo s pomočjo ankete elementov kakovosti preučili in analizirali zadovoljstvo potnikov. Poleg tega pa bomo predstavili ponudbo prevoznih storitev javnega potniškega prometa v Mariboru ter podali določene predloge za izboljšavo prevoznih storitev. Dandanes na izbiro prevoznega sredstva vpliva več dejavnikov, kot so cena, hitrost, udobje ter tudi ponudba dodatnih storitev ter kakovost samega potovanja. Zato je potrebno vedno znova posodabljati javni potniški promet in ga poskušati čim bolj približati željam uporabnikov.

Keywords

javni potniški promet;mestna logistika;kakovost storitev;delitev kakovosti;

Data

Language:	Slovenian
Year of publishing:	2013
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FL - Faculty of Logistics
Publisher:	[Š. Grdinič]
UDC:	656.1(497.4 Maribor)(043.2)
COBISS:	512532541
Views:	1696
Downloads:	203
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Expected and perceived quality of public transport in Maribor
Secondary abstract:	The diploma thesis discusses the expected and perceived quality of public passenger traffic in Maribor. We will mainly focus on the quality of public city bus service. In the theoretical part we will define the meaning of public passenger traffic; furthermore we will examine the legislation of public passenger traffic and define the definition of quality; we will also meet the quality criteria and present how the quality is divided. In the empirical part we will, with the help from the survey about quality elements, study and analyze the contentment of passengers. Moreover we will present the offer of transport services of public passenger traffic in Maribor and give recommendations for improvement of the transport services. There are many factors that influence our choice of mode of transport nowadays, for example like price, speed, comfort and also the offer of additional services and the quality of journey itself. This is why the public passenger traffic has to be updated and adjusted to the wishes of its users.
Secondary keywords:	city logistics;public passenger traffic;service quality;division of quality;
URN:	URN:SI:UM:
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za logistiko Celje
Pages:	VII, 63 f., 3, [1] f. pril.
ID:	8727374