(magistrsko delo)
Zvonka Fekonja (Author), Ana Habjanič (Mentor)

Abstract

Izhodišče: zadovoljstvo pacientov lahko opišemo kot stopnjo usklajenosti med pacientovimi pričakovanji in dejansko prejeto zdravstveno nego. Za doseganje ustrezne kakovosti v zdravstveni negi morajo biti negovalne intervencije izvedene v skladu s pričakovanji pacientov. Namen: opredeliti kakovost zdravstvene nege v nujni medicinski pomoči ter z raziskavo ugotoviti zadovoljstvo pacientov s kakovostjo zdravstvene nege v nujni medicinski pomoči. Metode: uporabili smo kvantitativno deskriptivno empirično kavzalno neeksperimentalno metodo raziskovanja. Anketirali smo 102 pacienta, ki sta obiskala sta obiskala službo nujne medicinske pomoči in sta bila deležna zdravstvene obravnave s strani medicinske sestre. Uporabili smo standardiziran CECSS vprašalnik. Rezultati: rezultati raziskave so pokazali, da so pacienti zadovoljni s kakovostjo izvedene zdravstvene nege. Demografski podatki statistično signifikantno ne vplivajo na zadovoljstvo v skupnem seštevku CESCC točk. Pearsonov korelacijski koeficient je pokazal pozitivno povezanost med dajanjem informacij in tehničnimi kompetencami medicinske sestre. Pacienti so zadovoljni z lajšanjem bolečine, ker so dobili učinkovito sredstvo za lajšanje bolečine. Sklep: pomembno je da ugotovimo, katera področja zdravstvene nege je potrebno nenehno izboljševati za doseganje pacientovih pričakovanj. Zadovoljstvo pacientov bo v prihodnosti predstavljalo pomembno vlogo pri nenehnem izboljševanju kakovosti urgentne zdravstvene nege ter posledično k dvigovanju le-te.

Keywords

kakovost;zadovoljstvo pacientov;primarni nivo zdravstvenega varstva;zdravstvena nega;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UM FZV - Faculty of Health Sciences
Publisher: [Z. Fekonja]
UDC: 614.21:616-083(043.2)
COBISS: 1990308 Link will open in a new window
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Downloads: 846
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Other data

Secondary language: English
Secondary title: Patient satisfaction with quality of nursing care in primary health care
Secondary abstract: Theoretical background: patient satisfaction can be described as the degree of consistency between patients' expectations and actually received care. In order to achieve adequate quality of nursing care interventions must be carried out in accordance with the expectations of patient. Purpose: define the quality of nursing care in the emergency department and with survey to determine patient satisfaction with the quality of nursing care in the emergency department. Methods: we used quantitative descriptive empirical causal non experimental method of research. We surveyed 102 patients, who visited the emergency department and had received nursing care. We used a standardized questionnaire CECSS. Results: the results showed that patients are satisfied with the quality of performed nursing care. Demographic data statistically not significantly affect overall satisfaction in CESCC points. Pearson's correlation coefficient showed a positive correlation between the provision of information and technical competencies of nurses. The patients were satisfied with pain relief because they get an effective means of pain relief. Conclusion: it is important to figure out which areas of nursing care need to be continually improved to achieve the patient's expectations. In the future patient satisfaction will represent an important role in the continuous improvement of quality emergency nursing care and, consequently, to raise it.
Secondary keywords: quality;patient satisfaction;primary health care;nursing care;
URN: URN:SI:UM:
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. v Mariboru, Fak. za zdravstvene vede
Pages: VII, 96 str., 7 str. pril.
ID: 8728572