Čustvena inteligenca v povezavi z zadovoljstvom pri delu v reševalni službi

(diplomsko delo)

Tomaž Hojnik (Author), Mateja Lorber (Mentor)

Abstract

Izhodišča: Zadovoljstvo pri delu in čustvena inteligenca sta sicer dva različna pojma, vendar močno povezana med sabo. Čustvena inteligenca spada med tako imenovane socialne faktorje, katere glavne značilnosti so: samozavedanje, samoobvladovanje samomotivacija, empatija in upravljanje z medosebnimi odnosi. Tudi zadovoljstvo pri delu v svojem pojmovanju vsebuje čustvo, vendar predvsem pozitivno, ki ga občuti posameznik ko delo opravlja. V zdravstveni negi sta obe komponenti izjemnega pomena, medsebojno se povezujeta in dopolnjujeta. Namen diplomskega dela je bil ugotoviti povezanost čustvene inteligence in zadovoljstva pri delu v reševalni službi. Metode: Raziskava, ki smo jo izvedli je temeljila na kvantitativni metodologiji, izvedli smo študijo s pomočjo anketnega vprašalnika, ki je vseboval demografske podatke in trditve, ki so se nanašale na zadovoljstvo pri delu, uporabili smo anketni vprašalnik o zadovoljstvu pri delu - Job Satisfaction Survey. V drugem delu anketnega vprašalnika smo ugotavljali stopnjo čustvene inteligence. Uporabili smo vprašalnik o lastnostih čustvene inteligence - Trait Emotional Intelligence Questionnaire (TEIQue-SF). V statistični analizi smo uporabili deskriptivno statistiko, Pearsonov korelacijski koeficient in analizo variance za ugotavljanje statistično pomembnih razlik med proučevanimi spremenljivkami. Zanesljivost vprašalnika smo preverili s Cronbachovim koeficientom, ki je znašal 0,725. Rezultati: Ugotovili smo, da se čustvena inteligenca statistično pomembno povezuje z zadovoljstvom na delovnem mestu v reševalni službi (r=0,39; p=0,07) in, da so v povprečju starejši anketirani statistično pomembno bolj zadovoljni pri delu kot mlajši anketirani (PV=3,8; t=-2,418, p=0,019). Diskusija in zaključek: Delo v zdravstveni negi je neločljivo povezano s čustvi. Naša raziskava dokazuje, da sta pozitivna čustvena inteligenca in visoka stopnja zadovoljstva pri delu pomembno faktorja, ki vplivata na psihološko zdravje in dobro počutje zaposlenih v zdravstveni negi.

Keywords

čustvena inteligenca;zadovoljstvo pri delu;obvladovanje čustev;reševalna služba;

Data

Language:	Slovenian
Year of publishing:	2014
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FZV - Faculty of Health Sciences
Publisher:	[T. Hojnik]
UDC:	159.942.5:614.253.5(043.2)
COBISS:	2041508
Views:	1745
Downloads:	251
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	EMOTIONAL INTELLIGENCE IN CONNECTION WITH SATISFACTION AT WORK OF PARAMEDICS
Secondary abstract:	Introduction: Job satisfaction and emotional intelligence are two different concepts, but strongly linked together. Emotional intelligence is one of the so-called social factors, and main characteristics of emotional intelligence are: self-awareness, self-control self-motivation, empathy and managing interpersonal relationships. In definition, satisfaction at work also contains an emotion aspect, but this is mostly positive experienced when the person is doing the work. Both components are very important in nursing. Both are connecting and complementing each other. The purpose of the thesis was to determine the relationship of emotional intelligence and job satisfaction in the emergency service. Methods: The survey was based on quantitative methodology; we conducted a study using a questionnaire. The questionnaire contains demographic information and statements about job satisfaction. We used a Job Satisfaction Survey. In the second part of the questionnaire a Trait Emotional Intelligence Questionnaire (SF-TEIQue) was used. In the statistical analysis, we used descriptive statistics, Pearson's correlation coefficient and analysis of variance to identify statistically significant differences between the studied variables. Reliability of the questionnaire was tested by Cronbach's coefficient (α= 0.725). Results: The study showed that emotional intelligence is significantly related with satisfaction at work in the emergency service (r = 0.39, p = 0.07) and that older participants are significantly more satisfied at work than younger participants (M = 3.8, t = -2.418, p = 0.019). Discussion and conclusion: Nursing care is inextricably linked with emotions. Our study demonstrates, that positive emotional intelligence and a high level of job satisfaction are important factors that effects on the psychological health and well-being of employees in nursing.
Secondary keywords:	emotional intelligence;job satisfaction;emotional self-control;emergency service;
URN:	URN:SI:UM:
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za zdravstvene vede
Pages:	V, 36 f., 5 f. pril.
ID:	8729762