diplomsko delo univerzitetnega študija
Anja Štrajhar (Author), Sabina Zgaga (Mentor)

Abstract

V diplomskem delu smo se osredotočili na izsleditev klica Operativno komunikacijskega centra na evropsko enotno številko za klic v sili 113 in enotne evropske številke za klice v sili 112. Pri tem so nam v veliko pomoč zakoni, predvsem Ustava Republike Slovenije (2013), Zakon o elektronskih komunikacijah-1 (2012), ter Zakon o varstvu osebnih podatkov-1 (2007), poleg strokovne literature pa smo izvedli tudi intervju na Operativno komunikacijskem centru, Regijskemu centru za obveščanje, ter intervju z Informacijskim pooblaščencem, kjer smo razrešili nekaj podrobnosti o samem klicu v sili in sprejemanju le teh. Številka za klice v sili Regijskega centra za obveščanje 112 in Operativnega komunikacijskega centra 113, sta eni izmed najpomembnejših številk za klice v sili. V primeru posredovanja pomoči občanu, sta številki brezplačni in dosegljivi 24 ur na dan,ter sedem dni v tednu. Operaterji morajo omogočati brezplačen klic na ti dve številki, kjerkoli se nahaja naročnik, v primeru, da naročnik zapusti mejo države, pa mora biti o tem obveščen z SMS sporočilom, kar je navedeno v splošnih pogojih naročnine ob sklenitvi pogodbe. S telefonsko številko naročnika oziroma s pomočjo operaterja lahko na podlagi 153. Člena Zakona o elektronskih komunikacijah-1 (2012) izsledimo lokacijo kličočega in s tem hitreje rešimo občana v primeru ogrožanja življenja. Življenje je ena izmed temeljnih dobrin občana, za to na prvo mesto pri reševanju le-tega dajemo poudarek nanj. Strokovni delavci, kot so reševalci in policisti morajo v skladu z predpisanimi zakoni storiti vse, kar je v njihovih močeh za rešitev občana. Pri svojem delu lahko v skladu s Zakonom o varstvu osebnih podatkov-1 (2007) uporabijo osebne podatke občana za njihovo dobro. Vsakršno kršenje zakona se kaznuje s sankcijami. Vendar pa se nam pri tem poraja vprašanje ali ima Policija prevelik vpogled v osebne podatke občanov in jih lahko nadzoruje na vsakem koraku, ali podatke z lahkoto zlorabi, kljub predpisanim zakonom, kako na podlagi osebnih podatkov pride do lokacije, ki je potrebna za rešitev življenja, kar smo ugotavljali v diplomskem delu.

Keywords

operativno-komunikacijski centri;intervencijski klici;113;izsleditev klicev;osebni podatki;varstvo osebnih podatkov;človekove pravice;diplomske naloge;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UM FVV - Faculty of Criminal Justice
Publisher: A. Štrajhar]
UDC: 342.7:351.741(043.2)
COBISS: 2883050 Link will open in a new window
Views: 1412
Downloads: 208
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Other data

Secondary language: English
Secondary abstract: The focus of this diploma paper is the detection of a call to the Operative-communications centre and its common European emergency numbers 113 and 112. The Constitution of the Republic of Slovenia (2013), the Law on Electronic Communications-1 (2012) and the Law on Personal Data Protection-1 (2007), along with the professional literature and the interviews made at the Operative-communications Centre, the Regional Notification Centre and the Informational Commissioner were the main research support in finding answers about the emergency call. The emergency number of the Regional Notification Centre – 112, as well to the Operative-communications Centre – 113, are two of the most important emergency numbers. In case of needed help, the numbers are charge-free and available 24 hours per day, 7 days a week. The operators must enable the calls free of charge regardless of the caller’s location. In case of leaving the native country’s territory, the subscriber must be notified by a text message, which is also stated in the contract between the subscriber and the operator. According to the 153rd Act of The Law on the Electronic Communications, the officials are allowed to trace the caller’s location by using the subscriber’s number and the operator’s assistance. This usually shortens the time needed to save a citizen’s life. Life is one of the basic citizen’s goods, therefore it is primarily emphasized in every rescue operation. Professionals such as paramedics and police officers must, complied with the obliged laws, do everything within their power to save citizens who need help. In addition, they can use the personal information of the citizens for their own good, in accordance with The Law on Personal Data Protection-1 (2007). However, this raises several questions for us. Does the police have too much access to personal information of the citizens and can therefore control their every step? Can they misuse the data with ease, despite the regulatory law? In what way can personal data serve as the basis of detecting the locations needed to save lives? This diploma paper aims to answer these questions.
URN: URN:SI:UM:
Type (COBISS): Bachelor thesis/paper
Thesis comment: Univ. v Mariboru, Fak. za varnostne vede, Ljubljana
Pages: 64 str.
ID: 8730978