magistrsko delo Organizacija in management informacijskih sistemov
Matej Markelj (Author), Robert Leskovar (Mentor)

Abstract

Raziskava obravnava reinženiring poslovnih procesov v veleprodajnem podjetju. Podan je kratek pregled literature in dobrih praks reinženiringa poslovnih procesov. V konkretnem veleprodajnem podjetju je izdelan posnetek stanja poslovnih procesov: vnašanje naročil, samodejno vnašanje popustov, uvajanje programske rešitve, hramba dokumentov, novice, spletna prodaja, poročanje o prodaji po strankah ter skeniranje. Izdelane in implementirane so izboljšave navedenih procesov. Pri vseh obravnavanih procesih so izmerjeni ali ocenjeni prihranki na letni ravni, zmanjšana so tveganja za napake, prav tako se je povečalo zaupanje strank. Modeliranje in inoviranje poslovnih procesov sta se v konkretnem primeru veleprodajnega podjetja pokazala kot učinkovita in primerna pristopa reinženiringa poslovnih procesov.

Keywords

reinženiring poslovnih procesov;modeliranje procesov;inoviranje poslovnih procesov;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UM FOV - Faculty of Organizational Sciences
Publisher: [M. Markelj]
UDC: 004
COBISS: 7542035 Link will open in a new window
Views: 1208
Downloads: 149
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Other data

Secondary language: English
Secondary title: BUSINESS PROCESS REENGINEERING IN WHOLESALE COMPANY
Secondary abstract: This research addresses business process reengineering in a wholesale company. Short overview of the literature and good practices of business process reengineering are presented. The following business processes are analysed: order entry, automated discount entry, software deployment, document archieving, newsletter, web shop development, customer sales reporting and bar code scaning. Improvements of these processes are implemented. The performances of selected processes are measured, yearly savings are estimated, risks are decreased and customers trust is improved. Process modeling and process inovation in this case of wholesale company were proved to be efficient aproaches of business process reengineering.
Secondary keywords: business process reengineering;business process modeling;business process inovation.;
URN: URN:SI:UM:
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. v Mariboru, Fak. za organizacijske vede
Pages: 62 f.
ID: 9123427