Stroški kakovosti v podjetju X
diplomsko delo
Abstract
Vedno višji pričakovan nivo kakovosti za enako ceno zahtevajo kupci, ki predvsem na razvitih trgih z vse manjšimi možnostmi diferenciacije izdelkov izkoriščajo veliko število ponudnikov. Podjetja morajo zato usmeriti vse več naporov v kakovostno izvajanje procesov ter zastaviti učinkovite sisteme za kontrolo kakovosti na vseh področjih delovanja. Učinkovitost vseh teh aktivnosti se meri s številom reklamacij kupcev.
Način reševanje reklamacij končnih kupcev zaradi vgradnega materiala mora biti preko usklajenih postopkov vključeno v proces poslovanja s celotno dobavno verigo. Podjetja stremijo, da se znebijo stroškov kakovosti, ki ne izvirajo v njihovih procesih in postopkih izdelave. To velja za stroške, ki nastanejo zaradi neustreznega materiala ali med samim proizvodnim procesom ali pri kupcu. Te stroške morajo v čim večji meri prevaliti na dobavitelje. To sicer neposredno ne vpliva na izboljšano kakovost in zadovoljstvo kupcev, se pa na ta način izboljšuje finančni položaj podjetja.
Keywords
kakovost;stroški;stroški kakovosti;dobavitelji;reklamacije;
Data
| Language: | Slovenian |
|---|---|
| Year of publishing: | 2016 |
| Typology: | 2.11 - Undergraduate Thesis |
| Organization: | UM EPF - Faculty of Economics and Business |
| Publisher: | [T. Sedlar] |
| UDC: | 005.642.3(043.2) |
| COBISS: |
12437020
|
| Views: | 2028 |
| Downloads: | 412 |
| Average score: | 0 (0 votes) |
| Metadata: |
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Other data
| Secondary language: | English |
|---|---|
| Secondary title: | Qality costs in the enterprise X |
| Secondary abstract: | Increasing expectations as regards the level of quality for the same price come from buyers, who, especially in developed markets with limited possibilities for product differentiation, take the advantage of the large number of suppliers. Therefore enterprises must put additional efforts in quality performance of their processes and implement effective quality control mechanisms for all areas of business. Procedure for solving claims from buyers that arise from faulty material should be included in business process with the complete supply chain through established procedures. Enterprises aim to get rid of quality costs which do not originate in their internal processes and manufacturing. This applies to the costs arising from faulty material, either during manufacture or when already bought by the buyer. These costs should be transferred to the suppliers to the maximum extent possible. This does not have a direct effect on the quality and customer satisfaction, however, it improves the financial position of the enterprise. |
| Secondary keywords: | quality;quality costs;claims;suppliers; |
| URN: | URN:SI:UM: |
| Type (COBISS): | Undergraduate thesis |
| Thesis comment: | Univ. v Mariboru, Ekonomsko-poslovna fak. |
| Pages: | II, 35 str. |
| ID: | 9139949 |
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