Referenčna služba in starejši uporabniki

magistrsko delo

Nataša Rožanec (Author), Marija Petek (Mentor)

Abstract

Magistrsko delo obravnava problematiko starejših uporabnikov knjižnic, ki jih je vse več, saj število Slovencev, ki so stari 65 let in več iz leta v leto strmo narašča. V magistrskem delu je pozornost usmerjena v to, kako se starejši uporabniki znajdejo v knjižnici, kako so zadovoljni z referenčno službo in referenčnim knjižničarjem, kako poteka njuna medsebojna komunikacija, ali so vešči uporabe knjižničnega kataloga COBISS/OPAC ter ali imajo kakršnekoli kritike oz. pohvale glede opremljenosti knjižnice in njenih knjižničnih zbirk. V prvem delu je predstavljena referenčna služba in pojem staranja, v drugem delu pa raziskava z rezultati, razpravo in zaključkom oz. povzetkom ter podanimi predlogi, ki so lahko v pomoč pri nadaljnjem izvajanju referenčne službe v splošnih knjižnicah za ta del populacije.

Keywords

splošne knjižnice;bibliotekarstvo;referenčna služba;referenčni pogovor;starostniki;uporabniki;magistrske naloge;

Data

Language:	Slovenian
Year of publishing:	2016
Typology:	2.09 - Master's Thesis
Organization:	UL FF - Faculty of Arts
Publisher:	[N. Rožanec]
UDC:	027.081-053.9(043.2)
COBISS:	59715170
Views:	1309
Downloads:	422
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary abstract:	The master's thesis talks about the problematic of the older adult library users whose number is year after year bigger because of the fact that the Slovenian population is growing old. The attention is oriented in how and if the older adult library users know to use the library, are they satisfied with the refernce service and the work of the reference librarian, how is their reciprocal communication, are they well skilled in use of the library catalogue COBISS/OPAC and if they have perhaps any sort of critics or approves about the equipment of the library or about the library collections ect. In the first part of the master's thesis is represented the reference service and the concepton of growing older and in the second part the research with the results, concluson with the summary and the suggestions which can be useful for continuing reference service in public libraries for that part of the population.
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Ljubljani, Filozofska fak., Oddelek za bibliotekarstvo, informacijsko znanost in knjigarstvo, Magistrski študijski program Bibliotekarstvo
Pages:	108 f.
ID:	9140014