Komunikacija in zadovoljstvo pacientov v specialistični ambulantni dejavnosti

(diplomsko delo)

Janja Ocepek (Author), Barbara Donik (Mentor)

Abstract

Komunikacija ima ključni pomen tudi v zdravstvu. Zdravstveni delavci bi težko pomagali pacientom, če z njimi ne bi mogli, znali komunicirati. V diplomskem delu smo predstavili vlogo medicinske sestre v specialistični ambulantni dejavnosti, učinkovito komunikacijo s pacientom, vlogo in pomen komunikacije v procesu naročanja in obravnave pacienta pri specialističnem pregledu, pomen prvega stika med pacientom in medicinsko sestro, ovire, ki jih srečujemo pri komuniciranju s pacientom, načine za jasno in razumljivo posredovanje informacij, podani pa so tudi predlogi za izboljšanje komunikacije.

Keywords

komunikacija;medicinske sestre;zdravstveni tehniki;pacienti;specialistična ambulantna dejavnost;

Data

Language:	Slovenian
Year of publishing:	2016
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FZV - Faculty of Health Sciences
Publisher:	[J. Ocepek]
UDC:	614.253.5:316.454.5(043.2)
COBISS:	2258340
Views:	881
Downloads:	96
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	COMMUNICATION AND PATIENT SATISFACTION IN SPECIALIST OUTPATIENT CARE
Secondary abstract:	: Communication is of key importance in healthcare. It would be difficult for health professionals to help patients if they were not able to communicate. In this thesis, we present the role of nurses in specialist outpatient activities, effective communication with patients, the role and importance of communication in the process of making appointments for patients for treatment by specialists, the meaning of the first contact between the patient and the nurse, the obstacles encountered when communicating with patients, ways to provide clear and understandable communication of information and also suggestions to improve communication.
Secondary keywords:	communication;health care;nurse;patient;specialist out-patient activity;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za zdravstvene vede
Pages:	V, 42 f., 6 f. pril.
ID:	9161300