Pravice potrošnikov pri uveljavljanju stvarne napake

diplomsko delo univerzitetnega študija Organizacija in management poslovnih in delovnih sistemov

Manca Šmit (Author), Bojan Vavtar (Mentor)

Abstract

Pri prodaji, nakupu ali najemu stvari se v vsakdanjem življenju pogosto pojavijo konflikti med kupci in prodajalci zaradi napake izdelka. V poslovni praksi so načini reševanja konfliktov različni, vendar mnogokrat neučinkoviti. Najpogostejša vzroka za neustrezno reševanje teh razmerij sta težnja po ohranitvi poslovnih odnosov ter nepoznavanje pravnih predpisov. Vsak potrošnik ima pravico, da za napake na kupljenem blagu uveljavlja stvarno napako. Ta je opredeljena v pravnih predpisih; v Sloveniji sta to Obligacijski zakonik in Zakon o varstvu potrošnikov. Če potrošnik na izdelku ugotovi stvarno napako, mora o njej prodajalca obvestiti v za to določenem časovnem roku. Potrošnik se sam odloči za enega izmed jamčevalnih zahtevkov. Na voljo ima odpravo napake, zamenjavo izdelka za nov brezhibni izdelek, vračilo plačanega zneska v sorazmerju z napako ali razveljavitev prodajne pogodbe z vračilom celotnega zneska. Med potrošniki je poznavanje pravic in postopkov uveljavljanja stvarne napake šibko. Prav tako jih mnogo ne loči med pojmoma stvarna napaka in garancija. Zato bi bilo potrebno potrošnike bolje seznaniti z njihovimi pravicami in jim tako omogočiti bolj varno poslovno okolje.

Keywords

stvarna napaka;potrošnik;pravice;

Data

Language:	Slovenian
Year of publishing:	2016
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[M. Šmit]
UDC:	349.2
COBISS:	7848211
Views:	1259
Downloads:	252
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Consumer rights to enforce clerical errors
Secondary abstract:	In everyday life when selling, purchasing or renting things, there are common conflicts between customers and sellers, due to product defects. In business practice different conflict resolutions exist, but often ineffective. Most common causes for inadequate resolution are tendency for business relationship preservation and lack of legal regulations knowledge. Every consumer has a right to establish clerical errors for purchased goods defects. Clerical errors is defined in legal regulation, this are Obligacijski zakonik and Zakon o varstvu potrošnikov in Slovenia. If a customer notices clerical errors on article, he has to inform the vendor in a determined period of time. Consumer decides for a kind of indemnification on his own. He can choose between default elimination, replacement for a new flawless product, refund of the paid amount in the proportion with the default or cancellation of contract of sale with full refund. Knowledge of legal rights and procedures for establishing clerical errors is inadequate among consumers. A great deal of consumers do not distinguish between clerical errors and warranty. That is why consumers should be better acquainted with their rights and so enabled a more safe business environment.
Secondary keywords:	clerical error;consumer;rights;seller;warranty;
URN:	URN:SI:UM:
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	31 f.
ID:	9176250