Poznavanje neverbalne komunikacije pravosodnega policista v Zavodu za prestajanje mladoletniškega zapora in kazni zapora Celje

diplomsko delo visokošolskega strokovnega študija Varnost in policijsko delo

Robert Berzelak (Author), Tinkara Pavšič Mrevlje (Mentor)

Abstract

Pravosodni policisti z organizacijskega vidika sodijo v službo oddelka za varnost, znotraj zavodov za izvrševanje kazni zapora. Pri opravljanju svojega dela so v neprestani komunikaciji z zaprtimi osebami, zaradi česar je zelo pomembno, da so vešči verbalne in neverbalne komunikacije. Dokazano je, da je sposobnost razumevanja in uporabe neverbalne komunikacije (govorice telesa) močno orodje, ki nas pomaga povezati z drugimi ter nam pomaga pri izražanju resničnega pomena. Pravosodni policisti skrbijo za varnost, red in disciplino v zaporih, kar pa lahko zagotavljajo tudi z uspešnim branjem neverbalne govorice zaprtih oseb. V diplomskem delu smo predstavili organizacijsko strukturo in delovanje Zavoda za prestajanje mladoletniškega zapora in kazni zapora Celje1 ter dela in naloge pravosodnega policista. Predstavljena je tudi neverbalna komunikacija in njene značilnosti, pomen in vrste, slednje pa bomo razdelili še po pomembnejših segmentih (parajezik, obrazna govorica, gestika in uporaba prostora). V nadaljevanju smo se posvetili še pomenu poznavanja, prepoznavanja in uporabe neverbalne komunikacije pri delu pravosodnih policistov ter s tem v zvezi v različnih varnostnih situacijah. V empiričnem delu smo predstavili ključne ugotovitve rezultatov raziskave, ki smo jih pridobili s pomočjo anketnega vprašalnika, ki so ga izpolnjevali pravosodni policisti, zaposleni v ZPMZKZ Celje. Iz omenjene raziskave smo ugotovili, da so udeleženci v interakciji z zaprtimi osebami v veliki večini pozorni na neverbalno komunikacijo, slednjo pa tudi zavestno spremljajo. Udeleženci pozornost neverbalni komunikaciji največkrat namenjajo vedno, pri vseh stikih z zaprtimi osebami. Udeleženci se v veliki večini prav tako ocenjujejo kot uspešne in učinkovite pri prepoznavi neverbalne komunikacije zaprtih oseb, kar je lahko ključnega pomena v varnostno spornih situacijah. Večina udeleženih je mnenja, da so pri svojem delu ustrezno usposobljeni za prepoznavanje neverbalne komunikacije v interakciji z zaprtimi osebami. Velika večina udeležencev pa izraža tudi željo po izobraževanju s področja neverbalne komunikacije.

Keywords

komunikacija;neverbalna komunikacija;govorica telesa;gestika;pravosodni policisti;pazniki;vprašalniki;analize;diplomske naloge;

Data

Language:	Slovenian
Year of publishing:	2016
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FVV - Faculty of Criminal Justice
Publisher:	R. Berzelak]
UDC:	159.925+343.83(043.2)
COBISS:	3203818
Views:	733
Downloads:	83
Average score:	0 (0 votes)
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Other data

Secondary language:	English
Secondary title:	Knowledge about non-verbal communication of the judicial police officer in the Celje prison and juvenile prison
Secondary abstract:	From the organizational point of view, judicial police officers belong to services of the Department of safety within institutions for the enforcement of prison sentences. During their work they are in constant communication with prisoners, therefore, it is very important that they are skilled in verbal and non-verbal communication. It has been proven that the ability to understand and use non-verbal communication (body language) is a powerful tool, which helps us to connect with others and express the true meaning. Judicial police officers take care for safety, order and discipline in prisons, which they can also ensure with successful reading of non-verbal language of prisoners. In the thesis, we presented the organizational structure and operations of the Celje prison and juvenile prison and the work and tasks of the judicial police officer. We also presented non-verbal communication and its characteristics, meaning and types. We further divided non-verbal communication by important segments (paralanguage, facial expression, gestures and the use of space). In continuation, we discussed the importance of the familiarity, recognition and use of non-verbal communication of judicial police officers at work and consequently during different safety situations. In the empirical part, we presented key-findings of the research, conducted with a survey among judicial police officers of the Celje prison and juvenile prison. We found that the respondents in interaction with prisoners mostly pay attention to non-verbal communication, which they also consciously monitor. They mostly pay attention to it all the time, in all contacts with prisoners. The majority of respondents also asses them as successful and effective in reading of non-verbal communication of prisoners, which can be crucial in safety conflict situations. The majority of respondents think that at their work they are properly trained to recognize non-verbal communication during interaction with prisoners. The vast majority of respondents also expressed a desire for education in the field of non-verbal communication.
Secondary keywords:	Non-verbal communication;judicial police officer;prisoner;safety.;
URN:	URN:SI:UM:
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za varnostne vede, Ljubljana
Pages:	55 str.
ID:	9179781