impact on efficiency
Darja Topolšek (Author), Dejan Dragan (Author)

Abstract

The performance of tourism supply chains depends on the efficiency of all members involved, including the travel agencies. The paper addresses the analysis of relationships between the agencies' external integration with other supply chain members on one side, and the efficiency of the agencies on the other. The data envelopment analysis is applied for the estimation of efficiencies, while the structural equation modelling (SEM) is conducted for identification of possible integration impacts on the efficiency. Results show that integration with other supply chain members indeed has some positive impacts on the agencies' efficiency. Also, the developed SEM model implies that in-depth forms of collaboration would enable more effective exploitation of the identified relations between the integration and efficiency of the agencies. This finding could be an important guideline for the agencies' management in the sense of achieving more satisfied customers and bigger profits, as well as reduced operational costs.

Keywords

turistični sektor;oskrbovalne verige;strukturno modeliranje enačb;zunanja integracija;učinkovitost;turistične agencije;logistika;tourism sector;supply chains;structural equation modeling;external integration;efficiency;travel agencies;logistics;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UM FL - Faculty of Logistics
UDC: 338.48
COBISS: 512794173 Link will open in a new window
ISSN: 2232-4968
Views: 656
Downloads: 142
Average score: 0 (0 votes)
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Other data

Secondary language: Slovenian
Secondary keywords: turistični sektor;oskrbovalne verige;strukturno modeliranje enačb;zunanja integracija;učinkovitost;turistične agencije;logistika;
URN: URN:SI:UM:
Type (COBISS): Scientific work
Pages: str. 1-17
Volume: ǂVol. ǂ7
Issue: ǂno. ǂ1
Chronology: Oct. 2016
DOI: 10.1515/jlst-2016-0001
ID: 9599386
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