Obvladovanje krize v poslovanju hotela

delo diplomskega seminarja

Franjo Kosi (Author), Duško Uršič (Mentor)

Abstract

V diplomskem seminarju je govora o hotelih, krizah v le-teh, kriznih udeležencih ter seveda obvladovanju krize. Prvo poglavje je sestavljeno iz opisa problema, ki je bil predmet raziskave, ciljev, predpostavk ter omejitev. V drugem poglavju so predstavljene različne definicije krize oziroma pogleda managerjev na njo, skupine vzrokov za samo krizo in razčlenjevanje le-te. Tretje poglavje se osredotoča na hotele, njihovo opredelitev, zgodovino, razlikovanje hotelov glede na kategorije in vodenje hotelov na kratek, srednji ter dolg rok. V četrtem poglavju pa je glavna tema vedenje samih udeležencev v krizi. V poglavju dobimo pregled nad reakcijami samih udeležencev, kot so na primer lastniki, management, odjemalci in drugi. V zadnjem poglavju teoretičnega dela pa sem obravnaval ukrepe razreševanja kriz na različnih področjih hotelov kot tudi predstavil krizni management, njegove naloge ter sestavne dele načrta za krizno upravljanje in distribucijo le-teh.

Keywords

hoteli;hotelirstvo;vodenje;management;krizni management;krize;obvladovanje;

Data

Language:	Slovenian
Year of publishing:	2017
Typology:	2.11 - Undergraduate Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	[F. Kosi]
UDC:	005.335:640.4
COBISS:	12761628
Views:	1028
Downloads:	160
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Crisis management of the hotel industry
Secondary abstract:	In the degree we discussed hotels, crises in them, crisis participants and of course crisis management. The first chapter consists of the description of the problem, which was the research, objective, assumption and the restrictions. In the second chapter we introduced different definitions of crisis managers’ perspective on it, causes for the crisis alone and the analysis of it. The third chapter is focusing on hotels, their definitions, history, differentiation of hotels regarding on categories and management of the hotels on the short, middle and long term. In the fourth chapter is the main theme the behavior of the participants in the crisis. In the chapter we get the overview at the reactions of the participants. For example, owners, management, clients and others. In the last chapter of the theoretical part we dealt with the actions or steps of solving crises in different fields of hotels. Furthermore, we also presented crisis management, its tasks, components of crisis management plans and their distribution.
Secondary keywords:	hotel;hotel management;crisis;crisis management;participants in crisis;
URN:	URN:SI:UM:
Type (COBISS):	Diploma project paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	III, 33 str.
ID:	9603167