Čustvena inteligenca v povezavi z medsebojnimi odnosi na delovnem mestu

diplomsko delo visokošolskega strokovnega študija

Anja Dobrič (Author), Marija Ovsenik (Mentor)

Abstract

Vsi vemo, da so danes za uspeh organizacije pomembni izobraženi delavci, prav tako pa tudi njihovi medsebojni odnosi. Dobri medsebojni odnosi omogočajo večjo produktivnost in učinkovitost; vse to pa so tudi glavni cilji organizacije. V službi preživimo večino svojega časa, zato je zelo pomembno kako se tam počutimo. Na delovnem mestu srečujemo ljudmi, ki imajo dobre ali slabe osebnostne lastnosti. Človek, ki je v dobrih medsebojnih odnosih s svojimi sodelavci, zadovoljstvo prenaša tudi v zasebno življenje. Nezadovoljstvo na delovnem mestu pa ima za posledice stres, splošno nezadovoljstvo, črnogledost, fluktuacijo, absentizem… . Posledično nezadovoljni delavci predstavljajo tudi višje stroške za organizacijo samo (nadomestila za bolniški dopust, stroški z iskanjem novih ali nadomestnih delavcev, uvajanje novih delavcev v delo, tožbeni postopki …). Nekateri avtorji menijo, da je čustvena inteligenca zelo pomemben dejavnik prilagoditve na delovnem mestu. Na to temo v zadnjem času k nam prihaja čedalje več literature. Pri čustveni inteligenci gre za prepoznavanje lastnih čustev in občutkov, odzivanje nanje, za prepoznavanje čustev in občutkov drugih ter za iskanje skupnih rešitev nastale situacije. Merjenje čustvene inteligence nam pokaže katero področje človekove osebnosti je prešibko oziroma premočno. Poznavanje tega nam pove kako izboljšati svoj odnos s sodelavcem in kako njemu pomagati pri osebni rasti ter vzpostavljanju boljših odnosov s sodelavci. Če torej želimo dobre medsebojne odnose na delovnem mestu se moramo potruditi za osebni razvoj. Zanj pa se mora odločiti vsak sam, saj človek lahko spreminja samo sebe in ne drugih. V diplomski nalogi želimo ugotoviti, kakšen vpliv ima čustvena inteligenca na medsebojne odnose v organizaciji in s tem posredno tudi na uspešnost organizacije.

Keywords

čustva;čustvena inteligenca;medsebojni odnosi;

Data

Language:	Slovenian
Year of publishing:	2009
Source:	Kranj
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[A. Dobrič]
UDC:	331.1
COBISS:	6596883
Views:	7026
Downloads:	1297
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	EMOTIONAL INTELLIGENCE IN CORELATION WITH INTERPERSONAL RELATIONSHIPS AT WORKPLACE
Secondary abstract:	It is generally known, that success of an organization depends upon educated and skillful employees, as well as their interpersonal relationships. Good interpersonal relationships reflect in higer productivity and higher efficiency; both of mentioned are the most important goal of an organization. We spend most of our time at work, so it is of great importance how we feel there. In our work enviroment we meet people with good or bad personalities. Someone`s good interpersonal relationships with his co-workers, can transfer this satisfaction into his own life. On the other hand bad interpersonal relationships can lead into stress, pesimism, bad mood, fluctuation, absenteeism, etc. Subsequently dissatisfied employee presents higher costs for an organization itself (compensations for days off work due to sickness, costs of finding new or substitutional personnel, costs of training the new personnel, costs of potencial lawsuits, etc.) Some authors think, that emotional intelligence is a very important factor of adjusting to a certian workplace or work enviroment. Thus it is of no surprise that more and more literature is written on this topic. Emotional intelligence is all about recognizing our own emotions and feelings, responding to them, recognizing emotions and feelings of others and finding common solutions to a given situation. Measuring of emotional intelligence reflects which area of someone`s personality is too weak or too strong. By understanding that we can improve our relations with co-workers and also help them to grow personally. Therefore, if we want good interpersonal relationships in our work enviroment, we have to push our personal growth. But everyone needs to decide for himself, because a person can only change himself and not others. In the diploma we try to find out what is the influence of emotional intelligence on interpersonal relationships within organization and consequently on the success of an organization.
Secondary keywords:	emotions;emotional intelligence;interpersonal relationships;communication;leadership;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	61 f.
Keywords (UDC):	social sciences;družbene vede;economics;economic science;ekonomija;ekonomske vede;labour;employment;work;labour economics;organization of labour;delo;zaposlovanje;sindikati;theory and organization of work;relations between business firms and employees;teorija in organizacija dela;odnosi med podjetji in zaposlenimi;ergonomija;
ID:	988463