Nadgradnja informacijskega sistema nacionalnega storitvenega centra Carinske uprave

Povzetek

Ključne besede

Podatki

Jezik:	Slovenski jezik
Leto izida:	2012
Tipologija:	2.11 - Diplomsko delo
Organizacija:	UL FRI - Fakulteta za računalništvo in informatiko
Založnik:	[J. Poljšak]
UDK:	659.2:004(043.2)
COBISS:	9135188
Št. ogledov:	42
Št. prenosov:	6
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	Upgrading the information system of the Customs Administration Service Centre
Sekundarni povzetek:	The aim of this thesis is the presentation and adaptation of an open-source information system, which could replace the current ticket information system in use by the national service desk, which operates within the Customs Administration of Republic of Slovenia. It begins by presenting the well-known Information Technology Infrastructure Library recommendations and guidelines of the European Directorate for customs and taxes, which served as a guide for selecting the appropriate software tools on the market of Information Technology solutions. The central part is dedicated to the presentation and description of the adjustments that have been made on the proposed information system named Open-source Ticket Request System. At the end of the thesis, by comparing the functionality of both information systems, we try to show what the national service desk gains by upgrading the current system.
Sekundarne ključne besede:	IT;information technology;ITIL;OTRS;service center;computer science;computer and information science;diploma;
Vrsta datoteke:	application/pdf
Vrsta dela (COBISS):	Diplomsko delo/naloga
Komentar na gradivo:	Univ. v Ljubljani, Fak. za računalništvo in informatiko
Strani:	49 str.
ID:	24063116