Plačevanje v spletnih trgovinah s poudarkom na Moneti

diplomsko delo

Mihaela Genc (Avtor), Samo Bobek (Mentor)

Povzetek

Živimo v svetu novosti, inovacij in sprememb. Največje spremembe prihajajo v povezavi s tehniko, računalniki in internetom. Vsa podjetja spreminjajo del, če ne celotno svoje poslovanje v elektronsko obliko in čedalje več vsakodnevnih opravil se opravlja preko elektronskih medijev. Tako je tudi s spletnim nakupovanjem, ki se je v bolj razvitem svetu že dodobra razvilo, pri nas pa šele prihaja v razvito. Ker ima dovolj prednosti nasproti navadnega, klasičnega nakupovanja, bo sčasoma še bolj prisotno v našem življenju, če ne nepogrešljivo. Internet postaja vse bolj pomembno nakupno mesto in kreditna kartica je najbolj uveljavljeno plačilno sredstvo v njem. Najbolj razširjeni sta Visa in Eurocard/Mastercard. V prvem delu diplomske naloge sem se osredotočila na spletne trgovine, vrste spletnih trgovin in njihove prednosti in slabosti. Pri pisanju sem navedla in opisala vzroke, zakaj še nekateri ljudje vedno zavračajo nakupe preko spleta. Opisala sem tudi varnost nakupovanja na spletnih straneh, njeno strukturo ter postopek nakupa. V nadaljevanju pa sem se opredelila na možne načine plačila preko spleta, kot so: Moneta, PayPal, Plačilne kartice. Na kratko sem opisala plačilne kartice. Pri Moneti sem opisala njene prednosti in slabosti, plačilne kanale s poudarkom na Moneti Internet, postopek plačevanja in njeno varnost. Na kratko sem predstavila tudi PayPal, zaenkrat najmanj uporabljeno plačilno sredstvo pri naših spletnih trgovcih. Najpogostejši razlogi, ki odvračajo ljudi od e-nakupovanja in hkrati uporabe elektronskih plačilnih sistemov so: nevarnost zlorabe kreditne kartice, zloraba osebnih podatkov in nezaupljivost do e-trgovcev. Prednosti e-trgovine za kupca so predvsem prihranek v času, izogibanje gneči in nakup od doma. Lastnosti kvalitetne spletne trgovine so: zagotovilo, da osebe nakupujejo preko varne povezave, preprosto sprehajanje po spletni trgovini in tajnost podatkov kupca. Večina predstavljenih elektronskih plačilnih sistemov ni nikoli doživela množične, globalne uporabe. Predvsem gre razloge za to iskati v prezapletenosti sistemov, nekompatibilnosti strojne in programske opreme, stroških njihove uporabe in še vedno prisotnem nezaupanju ljudi, da bi kupovali preko svetovnega spleta. Uspešni so le tisti sistemi, ki so našli dovolj dober kompromis med varnostjo in prijaznostjo do uporabnika. Z razvojem tehnologije narašča zaščita in varnost zasebnosti na internetu. Zelo pomembno je, da kupci v e-trgovinah varujejo svoje podatke in jih ne posredujejo preko nezavarovanih mehanizmov, saj tako sami pripomorejo k zlorabam. V svetu hitrega tehnološkega razvoja bodo preživeli le tisti, ki bodo znali izkoristiti priložnosti, ki jih ponuja ekonomija.

Ključne besede

internet;spletna trgovina;plačila;plačilne kartice;plačilni sistemi;nakup;prodaja;uspešnost;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2009
Tipologija:	2.11 - Diplomsko delo
Organizacija:	UM EPF - Ekonomsko-poslovna fakulteta
Založnik:	[M. Genc]
UDK:	336.71:004.738.5
COBISS:	10070556
Št. ogledov:	3012
Št. prenosov:	62
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	Payments in on-line store focusing payment system Moneta
Sekundarni povzetek:	We live in a world of novelty, innovation and change. The biggest changes emerge in correlation with technology, computers and the Internet. All companies are changing a part of if not all its operations into an electronic form and more and more everyday tasks are carried out through electronic media. This is the case also with online shopping that has greatly developed in the developed world but in our country it is yet to come so. Since it has enough advantages compared to the ordinary, conventional shopping, it will become even more present in our lives if not indispensable. Internet is becoming increasingly important as a place of purchase and credit card is the most established mean of payment in it. The most common are credit cards are Visa and Eurocard/Mastercard. In the first part of the graduation thesis I focused on online shops, types of online shops and their advantages and disadvantages. When writing the thesis I also stated and described reasons why some people still refuse to buy online. I also described the safety of shopping on the Internet, its structure and the purchase process. Then I defined possible payment modes via the Internet such as: Moneta, PayPal, credit cards. In short, I described credit cards. With Moneta I described its advantages and disadvantages, payment channels with a focus on Internet Moneta, the payment procedure and its safety. Briefly, I also presented a PayPal for the time being at least used payment method in our online retailers. The most common reasons that discourage people from e-shopping and of electronic payment systems are: the risk of credit card isuse, personal data misuse and distrust in e-retailers. Benefits of e-commerce for the customer are primarily time saving, avoiding crowds and buying from home. Characteristics of high-quality online shops are: ensuring that people shop via a secure connection, simple browsing through an online shop and buyer data confidentiality. Most of the presented electronic payment systems has never experienced a massive, global application. Primarily the reasons are found in complicated systems, hardware and software incompatibility, costs of its use and in still present distrust of people to buy via the Internet. Successful systems are only those that have found a sufficiently good compromise between security and user friendliness. With technological progress safety and protection of privacy on the Internet is increasing. It is very important for customers in e-shops to protect their information and do not transmit it via unsecured mechanisms which can lead to information abuse. In a world of rapid technological development only those who know how to exploit the opportunities offered by the economy will survive.
Sekundarne ključne besede:	Internet commerce;payment cards;Moneta;PayPal;
URN:	URN:SI:UM:
Vrsta dela (COBISS):	Diplomsko delo
Komentar na gradivo:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Strani:	55 str.
ID:	8715790