Dopolnilne storitve na osnovi IVR

diplomsko delo univerzitetnega študijskega programa

Igor Žgur (Author), Bojan Imperl (Mentor), Matjaž Malešič (Co-mentor)

Abstract

Diplomska naloga opisuje dopolnilne storitve na klicnih strežnikih in razvoj novega načina aktiviranja slednjih s pomočjo interaktivnega govornega strežnika. Čeprav dopolnilne storitve uporabnikom lajšajo uporabo telefonskega aparata in izvajanje osnovnih klicev ter jim omogočajo nadzor nad dostopnostjo in varčevanje s časom, jih večina uporabnikov ne uporablja ali pa le redko. Uporaba dopolnilnih storitev s pomočjo tipkanja različnih kod v telefonski aparat in dolgotrajno iskanje po menijih grafičnega vmesnika je preveč zapletena. Dopolnilne storitve na osnovi IVR v primeru, ko je klicani zaseden ali se v določenem času ne odzove na klic, preusmerijo kličočega na interaktivni govorni strežnik, ki mu predvaja meni z možnimi dopolnilnimi storitvami v danem trenutku. Na takšen način je uporaba dopolnilnih storitev bistveno enostavnejša kot prej. Razvoj dopolnilnih storitev na osnovi IVR pomeni implementacijo dodatne funkcionalnosti v obstoječi produkt SI2000 iCS in VoiceXML interpreter. Delo je vključevalo vse faze razvoja dopolnilnih storitev na osnovi IVR, tj. od ideje do končne izvedbe oziroma prototipa. Izvedba je vključevala razvoj s programskim jezikom SDL, spremembe na VoiceXML interpreterju v programskem jeziku C in pisanje scenarijev v programskem jeziku VoiceXML.

Keywords

telekomunikacije;telekomunikacijske storitve;klicni strežniki;interaktivni govorni strežnik;

Data

Language:	Slovenian
Year of publishing:	2010
Source:	Maribor
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FERI - Faculty of Electrical Engineering and Computer Science
Publisher:	[I. Žgur]
UDC:	621.396:004.77(043.2)
COBISS:	14067734
Views:	2048
Downloads:	93
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Supplementary services based on IVR
Secondary abstract:	Diploma thesis describes the supplementary services of call servers and their activation over interactive voice response system. Although supplementary services facilitate handling and basic calls, enable control over access and save of redundant time, many subscribers do not or very rarely use them, because they find typing different codes into the terminal or searching through the menus too complex. In case when the called subscriber is busy or doesn’t respond the call, the activated supplementary services based on IVR transfer the calling user to the IVR. IVR introduces a menu with possible supplementary services in that moment to the calling user. Such way of activating supplementary services is much easier for the subscribers. The development of supplementary services based on IVR required implementation of additional functionality to existing product SI2000 iCS and its component VoiceXML interpreter of the producer Iskratel. The work included all phases of development of the supplementary services based on IVR from the idea to final implementation. I was developing the call control part of supplementary services based on IVR in the programming language SDL while the interpreting part demanded some changes in the programming language C. When the calling user is transferred to IVR he is actually transferred to a VoiceXML script which the VoiceXML interpreter starts to play. For this reason various VoiceXML scripts for different VoiceXML interpreter responses in different call phases were created.
Secondary keywords:	telecommunications;VoiceXML;IVR;CCBS;CCNR;VoiceMail;supplementary services;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za elektrotehniko, računalništvo in informatiko
Pages:	IX, 77 f.
Keywords (UDC):	applied sciences;medicine;technology;uporabne znanosti;medicina;tehnika;engineering;technology in general;inženirstvo;tehnologija na splošno;mechanical engineering in general;nuclear technology;electrical engineering;machinery;strojništvo;electrical engineering;elektrotehnika;science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;computer science and technology;computing;data processing;računalniška znanost in tehnologija;računalništvo;obdelava podatkov;computer communication;computer networks;računalniške komunikacije;računalniška omrežja;general networking applications and services;obče omrežne rešitve in storitve;
ID:	1001913