Pomen neverbalne komunikacije v organizacijah

diplomsko delo visokošolskega strokovnega študija Organizacija in management kadrovskih in izobraževalnih sistemov

Mateja Josič (Author), Miha Marič (Mentor), Gozdana Miglič (Co-mentor)

Abstract

Ne glede na to, kje smo, nas neverbalna komunikacija vedno spremlja. Tako doma kot tudi v službi. Preprosto se ji ne moremo izogniti, saj je del nas in z njo komuniciramo, tudi ko to najmanj pričakujemo ali upamo, zato se je včasih niti ne zavedamo. Naš namen je bil predstaviti neverbalno komunikacijo v organizacijah, saj je komunikacija zelo pomembna za naše sporazumevanje. Izražamo jo na več načinov, skozi mimiko obraza, govorico telesa in skozi zunanji videz. Vsaka naša neverbalna komunikacija ima enak pomen tako v osebnem kot tudi v poslovnem svetu. Do razhajanja v interpretaciji pa lahko pride, kadar udeleženci v komunikaciji pripadajo različnim kulturam. Prvi del ima teoretične osnove in v njem smo opredelili komunikacijo, neverbalno komunikacijo, poslovno komunikacijo in oblike neverbalne komunikacije. Predstavili smo tudi nekaj najpogostejših kretenj in njihov namen. V drugem delu, ki je raziskovalni, raziskali, kaj ljudem v organizaciji pomeni neverbalna komunikacija, ali jo zavestno opazujejo in kaj jim pomenijo določene kretnje. Z raziskavo smo hoteli prispevati k temu, da bi se ljudje bolj zavedali neverbalne komunikacije in jo uporabljali pri komuniciranju. Saj skozi neverbalno komunikacijo lahko razberemo, ali naš sogovornik govori resnico ali ne in ali se nam posveča med pogovorom. Skozi neverbalno komunikacijo lahko razberemo, kakšne volje je sogovornik, kakšne ima misli in občutke. V poslovnem svetu je pomembno, da smo pozorni na neverbalno komunikacijo. Če jo znamo interpretirati, lahko pripomoremo k boljšim odnosom med zaposlenimi ali našimi poslovnimi partnerji.

Keywords

komuniciranje;neverbalna komunikacija;poslovna komunikacija;

Data

Language:	Slovenian
Year of publishing:	2017
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[M. Josič]
UDC:	331.103
COBISS:	7953939
Views:	1971
Downloads:	336
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	The meaning of non-verbal communication in organizations
Secondary abstract:	Non-verbal communication is always around no matter where we are. It is present at home as well as at work. We cannot avoid it, it is part of us and we use it in communication even when we do not expect it, so we are often not aware of it. The purpose of our thesis is to introduce non-verbal communication in organizations for it is a very important element for our communication. It can be expressed in many ways: facial expression, body language and appearance. Each our non-verbal communication has the same meaning in our personal as well as in our business world. Disagreements can happen when participants in communication belong to different cultures. The first theoretical part introduces communication, non-verbal communication, business communication and forms of non-verbal communication. Most often used gestures and their meanings are presented as well. The second research part shows what non-verbal communication means to people in organizations, if they consciously observe it and what certain gestures mean to them. The purpose of our research is to emphasize the importance of non-verbal communication so that people would pay more attention to it. Non-verbal communication can tell us if our co-speaker is honest or not, if he pays attention in conversation. Furthermore, non-verbal communication shows co-speaker's thoughts and feelings. It is important to pay attention to non-verbal communication in business world. If we can interpret it, it leads to better relations among employees and our business partners.
Secondary keywords:	- communication;- non-verbal communication;- business communication;- body language.;
URN:	URN:SI:UM:
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	36 str.
ID:	10852838