diplomsko delo
Ursula Svitlica (Author), Tomaž Kolar (Mentor)

Abstract

Analiza reševanja reklamacij v izbranem podjetju

Keywords

trženje;odnosi s strankami;zadovoljstvo;lojalnost;reklamacije;kadri;analiza;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL EF - Faculty of Economics
Publisher: [U. Svitlica]
UDC: 339.138
COBISS: 23392998 Link will open in a new window
Views: 476
Downloads: 247
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Other data

Secondary language: English
Secondary title: Analysis of resolving complaints in the chosen company
Secondary keywords: marketing;customer relationship;satisfaction;loyalty;claims;personnel;analysis;
Type (COBISS): Undergraduate thesis
Thesis comment: Univ. v Ljubljani, Ekonomska fak.
Pages: II, 42 str., 2 str. pril.
ID: 10866213