primer Zavarovalnice Triglav
Mojca Černe (Author), Vlado Dimovski (Mentor)

Abstract

Uporaba obravnave pritožb pri posodobitvi procesa škodnih obravnav

Keywords

Slovenija;zavarovalstvo;zavarovalni zavodi;Zavarovalnica Triglav;škoda;reklamacije;kadri;raziskave;primeri;reševanje problemov;izboljšave;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UL EF - Faculty of Economics
Publisher: [M. Černe]
UDC: 368
COBISS: 24414438 Link will open in a new window
Views: 579
Downloads: 126
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Other data

Secondary language: English
Secondary title: ǂThe ǂapplication of complaint handling for the modernization of the claim handling process: the case of Zavarovalnica Triglav
Secondary keywords: Slovenia;insurance;insurance companies;Zavarovalnica Triglav;damage;claims;personnel;research;cases;problem solving;improvements;
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. v Ljubljani, Ekonomska fak.
Pages: III, 57, 4 str.
ID: 10918468
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