magistrsko delo
Sanja Krautberger (Author), Lidija Hauptman (Mentor)

Abstract

Trendi vzpostavljanja učinkovitosti in uspešnosti sistemov delovanja organizacij, so se v zadnjih desetletjih močno okrepili v številnih državah po svetu. Trendi so omogočili organizacijam da so s pomočjo orodja imenovanega benchmarking prišli do uspešnejše in učinkovitejše presoje. Orodje benchmarking se uporablja za več različnih namenov. Predvsem gre za orodje, ki omogoča merjenje, učenje in izboljšave. Za benchmarking je pomembno, kako načrtujemo, kako merimo učinkovitost in uspešnost ter vpeljava samega orodja v organizacijo. Benchmarking že kot sama beseda, je dokaj ne razširjen pojem v Sloveniji. Pri večini Slovenskih organizacij lahko zasledimo, da se benchmarking ne uporablja kot orodje čemur je namenjeno, temveč lahko že iz literature zasledimo, da je benchmarking le priložnostno orodje za primerjavo izdelkov, procesov, storitev, strategij, rezultatov, ipd. V Sloveniji se organizacije osredotočajo zgolj na to, kaj in kako narediti, da dosežejo vodilen in vodstveni položaj. Uporaba orodja benchmarking postaja vedno bolj pogosta. Večinoma jo lahko zasledimo v organizacijah na globalni ravni drugod po svetu. Skozi obdobja je razvidno, da njegova uporabnost prodira tudi v majhne države in v vse vrste organizacij. Za to smo lahko optimistični, da bo v prihodnje orodje imenovno benchmarking korenito prodrl na Slovenski trg in s tem pripomogel k uspešnejši in učinkovitejši državi. Magistrsko delo je sestavljeno iz dveh delov in sicer iz teoretičnega in empiričnega dela. V prvem delu se bomo s pomočjo literature, večinoma tuje, seznanili s pojmom benchmarking. V drugem delu pa bomo proučili orodje, ki ga bomo uporabili na dejanskem primeru, in sicer na davčnem organu Republike Slovenije.

Keywords

davčni organ;učinkovitost;uspešnost;strategija;primerjave;najboljše prakse;benchmarking;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UM EPF - Faculty of Economics and Business
Publisher: [S. Krautberger]
UDC: 336.225.2(043.2)
COBISS: 13233180 Link will open in a new window
Views: 818
Downloads: 101
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Other data

Secondary language: English
Secondary title: Performance management and tax authority effectiveness according to benchmarking method
Secondary abstract: Trends in establishing the effectiveness and efficiency of organizations' operating systems have intensified in recent decades in many countries around the world. Trends have enabled organizations with a benchmarking tool to come up to a more effective and efficient assessment. The benchmarking tool is used for many different purposes. Above all, it is a tool that enables measurement, learning and improvement. It is important for benchmarking how we plan, how we measure performance and the performance and the introduction of the tool itself into the organization. Benchmarking, as the very word itself, is not a widely used concept in Slovenia. For most of the Slovenian organizations, we can see that benchmarking is not used as a tool for its intended purpose, but it can be seen from the literature that benchmarking is only an informal tool for comparing products, processes, services, strategies, results, etc. In Slovenia, organizations focus solely on what, and how to do, to achieve leadership. Using benchmarking is becoming increasingly common. Mostly it can be found in organizations globally around the world. Throughout the periods it is evident that its usability penetrates even into small countries and in all types of organizations. For this, we can be optimistic that in the future the benchmarking tool will penetrate the Slovenian market professionally, thereby contributing to a more successful and efficient country. The master's thesis consists of two parts, namely theoretical and empirical work. In the first part, we will familiarize ourselves with the concept of benchmarking through literature, mostly foreign. In the second part, we will examine the tool that we will use on the actual case, namely at the tax authority of the Republic of Slovenia.
Secondary keywords: benchmarking;tax authority;measurement tool;measuring efficiency and effectiveness;strategies;comparisons;learning from best practices;performance management.;
URN: URN:SI:UM:
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages: 66 str., 12 str. pril.
ID: 10977226