Analiza zadovoljstva kupcev v podjetju MIK, d.o.o.

Abstract

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Language:	Slovenian
Year of publishing:	2010
Source:	Kranj
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[T. Tratnik]
UDC:	005
COBISS:	6790163
Views:	2059
Downloads:	348
Average score:	0 (0 votes)
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Secondary language:	English
Secondary title:	CUSTOMER SATISFACTION ANALYSIS IN COMPANY MIK, D.O.O.
Secondary abstract:	The thesis is divided into the theoretical and the practical part. In the introduction the issue, the presentation of the environment and the methods of the work are presented. The theoretic part that follows contains in short the following conceptions: the definition of the satisfaction, the factors of the satisfactions, measuring of the satisfaction, the satisfaction and the expectations of the consumers, the definition of the services characteristic, the basic services characteristics and the quality of the services. In the next part the MIK, d.o.o company is introduced. The last, practical part shows the findings of the research about the satisfaction of the consumers that bought the products of the MIK, d.o.o. company On the basis of the research the stage of the satisfaction of the consumers was determined and on the basis of the findings the solutions were proposed.
Secondary keywords:	Satisfaction;Measuring of the satisfaction;Service;Service quality;Consumer.;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	[5] f., 32 f.
Keywords (UDC):	science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;management;menedžment;
ID:	11515